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Complaints Resolution Specialist

2 months ago

Slough, Slough, United Kingdom Cardo Group Full time
About Cardo Group

Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents.

We are a multi-company group providing quality, value-for-money maintenance, compliance, and retrofit services across the south west, south east, and midlands.

Job Overview

We are currently seeking a Complaints Administrator to join our Customer Experience team in Langley.

This position is a key strategic role in the company, helping to maintain and improve our customer experience and to help build a brand of trust, honesty, and transparency.

Key Responsibilities
  1. Support the Branch: Raising and updating complaints on our CRM system.
  2. Deal with Stage 1 Complaints: Ensuring we comply with complaints procedure within group and wider policy of clients.
  3. Maintain CRM System: Updating CRM system with full details, including notes and emails at all times.
  4. Allocate Repairs: Allocating repairs to DLO/Sub contractors, ensuring jobs are locked on the system to ensure they aren't moved.
  5. Monitor Complaints: Monitoring of complaints to resolution.
  6. Enter Compliments: Entering Compliments on our CRM system and forwarding to relevant Line Manager.
Requirements
  1. Social Housing Experience: Social housing experience isn't essential but would be advantageous
  2. Complaints Experience: Experience of dealing with complaints.
Benefits
  • 25 Days Holiday: 25 days holiday + bank holidays.
  • Additional Leave: The opportunity to purchase additional annual leave.
  • Birthday Day Off: Birthday day off.
  • Generous Pension Scheme: Generous pension scheme.
Company Culture

We value diversity and inclusivity at Cardo Group. We strive to build a business that is as diverse and inclusive as the communities we serve.