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Salesforce Platform Manager
1 month ago
About the Role
We are seeking a highly skilled Salesforce Administrator to join our team at ITV. As a Salesforce Administrator, you will play a crucial role in managing and optimizing our Salesforce platform, ensuring high standards of support and user empowerment.
Key Responsibilities
- Manage and resolve Salesforce support requests promptly, ensuring effective communication with business stakeholders.
- Implement and enhance support processes, adhering to SLAs and support frameworks.
- Conduct regular service reviews and backlog meetings for workload prioritisation.
- Assist in the introduction of new services, providing necessary support, training, and documentation.
- Challenge stakeholders constructively and offer feedback to improve processes.
Requirements
- Strong knowledge of Salesforce platform (Sales Cloud) capabilities, limitations, and configurations.
- Experience supporting a range of users, from trainee to senior level.
- Salesforce certified administrator or relevant experience (Admin 201 certification preferred).
- Experience in Salesforce configuration (Flow, validation rules, custom objects, Data Loader, formula fields, Lightning).
- Ability to learn new tools and platforms quickly and support new services beyond the core Salesforce platform.
- Strong communication skills with the ability challenge propositions from the end users as well as suggest alternative solutions in a constructive way.
About ITV
ITV is a leading media company with a rich history of producing high-quality content. We are committed to innovation and excellence, and we are seeking a talented Salesforce Administrator to join our team.
