Salesforce Platform Manager

4 weeks ago


London, Greater London, United Kingdom ITV Full time

ITV is shaping the future of media.

We are looking for a skilled Salesforce Administrator to join our team and play a crucial role in managing and optimising our Salesforce platform.

As a Salesforce Administrator at ITV, you will be responsible for:

  • Managing and resolving Salesforce support requests promptly and effectively communicating with business stakeholders.
  • Implementing and enhancing support processes, adhering to SLAs and support frameworks.
  • Providing training and coaching to Salesforce super users and creating training plans, user guides, and training videos.
  • Participating in Salesforce projects from proof of concept to delivery and understanding and documenting user processes, workflows, and data flows.
  • Promoting data accessibility and self-service for Salesforce users and advocating for data quality standards.

You will have:

  • Strong knowledge of Salesforce platform (Sales Cloud) capabilities, limitations, and configurations.
  • Experience supporting a range of users, from trainee to senior level.
  • Salesforce certified administrator or relevant experience.

Other skills we're looking for:

  • Proficiency in business analysis and understanding user processes and workflows.
  • Experience with Jira, Miro, Slack, and other enterprise collaboration tools.
  • ITIL Certification.
  • Data Literacy (Excel Data Cleansing, SQL, Excel Pivot Tables).
  • Experience with integration methodologies such as REST API, iPaaS tools such as Mulesoft, Snaplogic, Dell Boomi etc

Why ITV?

We are a leading media company with a rich history and a commitment to innovation. We offer a fun and dynamic working environment, with opportunities to learn, grow, and make a real difference. Join us and be part of shaping the future of media.



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