Community Outreach Officer

2 days ago


Swansea, City and County of Swansea, United Kingdom Capita Full time
About the Role

We are seeking a motivated and customer-focused individual to join our team as a Community Outreach Officer. In this role, you will be responsible for visiting customers in their homes to discuss their television licence requirements.

As a Community Outreach Officer, you will play a critical part in ensuring that our customers understand and comply with the legislation surrounding television licences. You will work closely with colleagues to identify areas where support is needed and develop strategies to improve customer engagement.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to build rapport with customers from diverse backgrounds. You will also possess a full UK driving licence and be comfortable working independently.

This is an exciting opportunity for someone who enjoys working with people and wants to make a real difference in their community.

Salary: £30,000 per annum

Key Responsibilities
  • Conduct door-to-door visits to properties where no TV licence is registered
  • Communicate effectively with customers to understand their licence requirements
  • Work collaboratively with colleagues to develop and implement customer engagement strategies


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