Customer Relationship Specialist
3 weeks ago
We are seeking a highly motivated and results-driven individual to join our Customer Engagement Team as a Customer Account Manager. In this exciting opportunity, you will play a key role in supporting the growth and development of our customer base, providing exceptional customer experiences and driving sales growth.
Key ResponsibilitiesAs a Customer Account Manager, your key responsibilities will include:
- Managing a portfolio of existing customer accounts, delivering demonstrations to upskill customers on our learner management system, and selling additional products.
- Building relationships with existing customers through outbound prospecting, using a combination of phone, email, LinkedIn, and Teams.
- Delivering excellent customer service for new and existing customers via email, phone, and virtually.
- Working alongside colleagues in the Customer Engagement Team to build a strong pipeline of opportunities for all products available through the company.
To be successful in this role, you will need:
- Proven sales experience winning new business customers, working in similar sales, Account management or business development roles.
- Experience managing sales processes from start to finish, including identifying new prospects, securing initial meetings, carrying out demos, and successfully onboarding new clients.
- Excellent office/IT skills, including the ability to use MS Word, MS Excel, Google/Microsoft Docs, spreadsheets, and email.
- Strong communication and problem-solving skills, with the ability to understand and address the challenges faced by customers in the social care sector.
As a valued member of our team, you will enjoy a range of benefits, including:
- Professional development opportunities, including support for professional qualifications and in-house training.
- Financial security, including Death in Service Insurance and a competitive salary.
- A supportive and inclusive work environment, with opportunities to connect with colleagues and build a strong sense of community.
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