Customer Engagement Specialist
4 weeks ago
We are seeking a highly skilled Customer Engagement Specialist to join our team at The Progress Group. As a key member of our Customer Engagement & Customer Care Teams, you will be responsible for delivering exceptional customer experiences to prospective, new and existing customers.
Your primary focus will be on managing a portfolio of existing customer accounts, including delivering demonstrations to upskill customers on our learner management system, updating CRM and other administrative sales tasks.
To succeed in this role, you will need to possess excellent customer service and communication skills, be enthusiastic and passionate about helping people, and have a strong understanding of our learner management system.
Key Responsibilities:
- Deliver exceptional customer service for new and existing customers via email, phone and virtually.
- Manage a portfolio of existing customer accounts, including delivering demonstrations to upskill customers on our learner management system.
- Update CRM and other administrative sales tasks.
- Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Collaborate with the Customer Care Teams to provide seamless customer experiences.
Requirements:
- Excellent customer service and communication skills.
- Strong understanding of our learner management system.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to think critically.
- Ability to work collaboratively as part of a team.
What We Offer:
- Professional development opportunities to support your career growth.
- A supportive and collaborative work environment.
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please submit your application with a brief note about your training philosophy by clicking APPLY.
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