In-House Account Manager

2 weeks ago


Newbury, West Berkshire, United Kingdom The Progress Group Full time

Customer Experience Specialist Opportunity

We're seeking a skilled In-House Account Manager to deliver exceptional customer experiences and support our Customer Engagement & Care Teams.

About the Role:

  • Account Management: Manage a portfolio of existing customer accounts, delivering demonstrations and upskilling customers on our learner management system.
  • Customer Service: Provide excellent customer service via email, phone, and virtually, addressing customer inquiries and concerns.
  • Administrative Tasks: Update CRM and perform other administrative sales tasks to support the team's objectives.

Requirements:

  • Customer Service Skills: Excellent communication and customer engagement skills, with a passion for helping people.
  • Qualifications: Ideally GCSEs above grade C, including English and ICT.
  • Office/IT Skills: Proficient in MS Word, MS Excel, Google/Microsoft Docs, and email.
  • Problem-Solving: Understand customers' challenges and build solutions to help them overcome them.
  • Time Management: Effective time management for planning, delivery, and assessment.

About Us:

The Progress Group is an Equal Opportunities Employer, committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status.


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