Customer Service Security Specialist

3 days ago


Newbury, West Berkshire, United Kingdom Kingdom Services Group Ltd Full time
About the Role

Kingdom Services Group Ltd is seeking a Customer Service Security Specialist to join their team at a shopping centre in Newbury, RG14. The successful candidate will work as part of a five-man team, providing excellent customer service and ensuring the security and safety of visitors.

Key Responsibilities
  • Act as the first point of contact for visitors to the site, providing a welcoming and secure environment.
  • Liaise with the client to fulfill security requirements on site, maintaining a high level of professionalism and communication.
  • Complete various security documentation, ensuring accuracy and attention to detail.
  • Liaise with supervisor/manager effectively and efficiently, promoting a positive working relationship.
  • Protect the image of high-profile clients and Kingdom Services Group Ltd, upholding the company's reputation.
  • Supervise and control site access, ensuring only authorized personnel enter the premises.
  • Conduct regular site patrols, identifying potential security risks and taking proactive measures to mitigate them.
  • Where appropriate and trained, act as incident first responder, providing timely and effective support in emergency situations.
Person Specification
  • A valid SIA licence or a valid CCTV licence.
  • A full five-year checkable employment history.
  • Excellent customer service skills, with the ability to communicate effectively with diverse groups.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with colleagues and clients.
  • An ability to work as part of a team, contributing to a positive and productive working environment.
  • An enthusiastic, self-motivated, and flexible approach, with a willingness to adapt to changing circumstances.
  • Basic IT skills, with proficiency in using technology to enhance work processes.
What We Offer
  • A competitive salary of £12.29 per hour, reflecting the importance of this role in maintaining the security and safety of our clients and visitors.
  • A contributory pension scheme, demonstrating our commitment to supporting employees' long-term financial well-being.
  • A real career pathway, offering opportunities for professional growth and development within the company.
  • Professional development training, enabling employees to enhance their skills and knowledge in areas relevant to their role.
  • A company award scheme, recognizing and rewarding outstanding contributions and achievements.
  • Awards and commendations, acknowledging exceptional performance and dedication to the company's values.
  • Access to a colleague web portal, facilitating communication and collaboration between team members.


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