Customer Service Manager

4 weeks ago


Newbury, West Berkshire, United Kingdom Novuna Consumer Finance Full time

Are you passionate about delivering exceptional customer service? Do you enjoy working in a fast-paced environment where no two days are the same? At Novuna Vehicle Solutions, we're committed to building a better tomorrow, and we're looking for a talented Customer Service Manager to join our team.

As a Customer Service Manager, you'll be the first point of contact for our customers, providing support and guidance over the phone and via email. You'll work closely with our specialist teams to resolve customer queries and ensure that our customers receive the best possible service.

We're passionate about creating a positive and inclusive work environment, and we're committed to supporting our employees in their careers. As a Customer Service Manager, you'll receive industry-leading training and development opportunities to help you succeed in your role.

Key responsibilities:

  • Provide exceptional customer service over the phone and via email
  • Work closely with specialist teams to resolve customer queries
  • Develop and implement customer service strategies to improve customer satisfaction
  • Monitor and report on customer service metrics to identify areas for improvement

We offer a competitive salary and benefits package, including an annual bonus, employer pension contribution, and flexible hybrid working. If you're passionate about delivering exceptional customer service and want to join a dynamic and supportive team, we'd love to hear from you.



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