Customer Service Representative

3 weeks ago


Newbury, West Berkshire, United Kingdom Adecco Full time

Job Title: Temporary Customer Service Representative

Job Type: Temporary

Location: Newbury

Job Description:

We are seeking a Temporary Customer Service Representative to join our client's team for a 4-6 week contract. As a key member of our customer service team, you will be responsible for providing excellent customer service to both internal and external customers.

Responsibilities:

  • Process sales orders and ensure smooth operations
  • Communicate with customers through various channels
  • Maintain a positive and professional attitude
  • Resolve customer queries in a timely manner
  • Collaborate with other departments
  • Handle quotations and manage equipment rental schedules
  • Log inbound calls and customer issues
  • Monitor and maintain automated ordering systems
  • Meet and exceed service levels and key performance indicators

Requirements:

  • Previous experience in a customer service role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to work effectively in a fast-paced environment
  • Proficient in using computer systems and software
  • Attention to detail and ability to multitask

Adecco is a disability-confident employer and is committed to building a supportive environment for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.



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