Customer Service Ambassador

7 days ago


Newbury, West Berkshire, United Kingdom MARKS&SPENCER Full time
About Us

At MARKS&SPENCER, we're dedicated to delivering exceptional customer experiences and driving business success. Our values of quality, value, and service guide everything we do.


Job Summary

We're seeking a skilled Customer Service Ambassador to join our team in a part-time capacity. This role offers the opportunity to work in a dynamic environment, assisting colleagues and customers alike to achieve their best.


Key Responsibilities:
  • Drive sales growth and commerciality through exceptional customer service and product knowledge.
  • Collaborate with colleagues to deliver outstanding store experience and high standards of service.
  • Utilize data insights to inform operational decisions and support business objectives.
  • Cultivate a positive and inclusive store culture, promoting diversity and representative teams.

What We Offer

We provide a range of benefits to support your wellbeing and career development:

  • A competitive salary of £25,000 - £35,000 per annum (dependent on experience), reflecting the demands of this role.
  • A generous holiday entitlement with the option to purchase extra days off.
  • Discretionary bonus schemes based on individual and business performance.
  • A comprehensive pension scheme and life assurance for added peace of mind.
  • Dedicated induction and ongoing training programs to develop your skills and confidence.
  • Access to our M&S Choices portal for exclusive discounts and perks.
  • Industry-leading parental, adoption, and neonatal policies for family support.
  • 24/7 Virtual GP and PAM Assist services for your wellbeing.

Why Join Us?

Marks & Spencer is an exciting and evolving business built on doing the right thing. We strive to be the best version of ourselves, and we're committed to helping you be at your best too. If you're passionate about delivering exceptional customer experiences and driving business success, this could be the perfect opportunity for you to grow and develop your career.



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