Customer Service Representative

2 weeks ago


Newbury, West Berkshire, United Kingdom Tesco Partners Full time

At Tesco, we're committed to serving our customers, communities, and planet a little better every day. As a Sales Colleague, you'll play a vital role in helping us achieve this vision.



Key Responsibilities


  • Help our shoppers better every day by providing exceptional customer service and ensuring their queries are resolved efficiently
  • Work across the store in our service, picking and replenishment areas, where required, to maintain a seamless shopping experience
  • Put into practice the training you've received to ensure we all work safely, effectively, and serve our customers brilliantly
  • Make decisions that are right for our customers, delivering routines in store that meet their needs at the right time
  • Take part in seasonal, community, and charity events, creating a great inclusive atmosphere in our stores
  • Be knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink, and deliver profit
  • Handle products with care to maintain quality and ensure they reach our customers in the best condition
  • Be yourself, live our values, make everyone feel welcome, and always follow our policies
  • At times, you may be required to accept deliveries into the store
  • Build rapport with our customers, ensuring they leave the store having experienced a great shopping trip
  • Be at work on time, well-presented, and ready to be a brand ambassador


Benefits


  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds


About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work.



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