Lead ProCare Customer Service Representative

4 weeks ago


Newbury, West Berkshire, United Kingdom Stryker UK Limited Full time
Job Summary

The Lead ProCare Customer Service Representative is a key role within our customer service team, responsible for providing exceptional support to our customers. As a seasoned customer service professional, you will be well-versed in the day-to-day activities and procedures around technical customer service, including service contract management. Your expertise will enable you to effectively communicate with internal and external customers, resolving issues and queries in a timely and professional manner.

Key Responsibilities
  • Processing repair and work orders, including loaner management
  • Arranging returns and collections, handling proof of delivery and pricing requests
  • Handling incoming emails and calls
  • Proactively communicating with internal and external customers
  • Investigating and resolving invoice disputes
  • Logging and following up on issue resolution and related communication with customers
  • Supporting colleagues across multiple complex areas and processes
  • Working collaboratively with other functions and divisions on cross-functional or customer-specific topics
  • Assisting in supporting and training more junior colleagues

Requirements
  • 5 years of experience in technical customer service, order management, or contact center roles
  • Demonstrated ability to build strong relationships with customers and colleagues
  • Advanced knowledge of MS Excel, MS Outlook, MS Word, and Internet
  • Good ERP system knowledge

What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

About Us

Stryker is a leading medical technology company, committed to making healthcare better. We are a global organization with a strong presence in Europe, and we are seeking talented individuals to join our team.



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