Lead ProCare Customer Service Representative
4 weeks ago
The Lead ProCare Customer Service Representative is a key role within our customer service team, responsible for providing exceptional support to our customers. As a seasoned customer service professional, you will be well-versed in the day-to-day activities and procedures around technical customer service, including service contract management. Your expertise will enable you to effectively communicate with internal and external customers, resolving issues and queries in a timely and professional manner.
Key Responsibilities
- Processing repair and work orders, including loaner management
- Arranging returns and collections, handling proof of delivery and pricing requests
- Handling incoming emails and calls
- Proactively communicating with internal and external customers
- Investigating and resolving invoice disputes
- Logging and following up on issue resolution and related communication with customers
- Supporting colleagues across multiple complex areas and processes
- Working collaboratively with other functions and divisions on cross-functional or customer-specific topics
- Assisting in supporting and training more junior colleagues
Requirements
- 5 years of experience in technical customer service, order management, or contact center roles
- Demonstrated ability to build strong relationships with customers and colleagues
- Advanced knowledge of MS Excel, MS Outlook, MS Word, and Internet
- Good ERP system knowledge
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
About Us
Stryker is a leading medical technology company, committed to making healthcare better. We are a global organization with a strong presence in Europe, and we are seeking talented individuals to join our team.
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