Customer Service Representative

3 weeks ago


Newbury, West Berkshire, United Kingdom Honesty Group Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Coffee Shop Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service, preparing and serving food and drinks, and maintaining a clean and welcoming environment.

Key Responsibilities:

  • Provide excellent customer service, responding to customer queries and resolving any issues in a professional and courteous manner.
  • Prepare and serve food and drinks, adhering to company standards and guidelines.
  • Maintain a clean and tidy environment, including the coffee shop, stockroom, and outdoor areas.
  • Support the manager/supervisor in dealing with customer complaints and handle them professionally and appropriately.
  • Use the work laptop as appropriate, checking slack and emails regularly for all communications.

Requirements:

  • Work with initiative as part of a team, demonstrating a calm, cheerful, and helpful disposition.
  • Work within our Honesty Shop standards, respecting food safety and health and safety requirements.

About Honesty Group:

Honesty Group is an independent business operating pubs, restaurants, coffeeshops, and farm shops, as well as serving our online and wholesale customers. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff. We are Real Living Wage employers.



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