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Customer Service Ambassador

1 month ago

Newbury, West Berkshire, United Kingdom British Heart Foundation Full time

Exciting opportunity to become a part of our dynamic retail team at the British Heart Foundation



We are seeking a highly motivated and customer-focused Sales Assistant to join our Newbury store on a part-time basis. As a Sales Assistant, you will play a vital role in delivering exceptional customer service, driving sales, and contributing to the success of our charity.



About the Role

This is a fantastic opportunity for someone who is passionate about customer service, sustainability, and making a difference in their community. You will be working in a fast-paced environment, where no two days are the same, and you will have the autonomy to take ownership of your role and make a real impact.



Key Responsibilities


  • Provide exceptional customer service, engaging with customers and promoting our charity's mission
  • Organise and merchandise donated stock creatively to maximise sales potential
  • Collaborate with our E-Commerce team to drive online sales
  • As a Keyholder, you will be responsible for managing the store in the absence of management, ensuring seamless customer experience and operational efficiency


Please note that this role requires flexibility to work weekends and bank holidays on a rota basis. You will also need to be comfortable with manual handling, as the role involves moving donation bags.



What We're Looking For

We are looking for someone who is:




  • Passionate about delivering exceptional customer service and creating a positive shopping experience
  • Able to work well under pressure and on own initiative in a fast-paced environment
  • Confident within a team environment and able to guide volunteers on the shop floor
  • Attention to detail and ability to multitask
  • Positive, creative, confident, and customer-service focused, with a passion for sustainability
  • Comfortable using technology, including tills, PCs, smartphones, and email


What We Offer

We offer a competitive salary of £18,500 per annum (pro rata), plus a range of benefits, including:




  • 38 days annual leave (plus option to buy and sell leave)
  • Holistic support leave of up to 10 additional days off each year
  • Enhanced family policies (maternity, paternity, and adoption leave)
  • Wagestream - early access to wages
  • 25% staff discount
  • Health cash plan (dental, optical, therapies, etc.)
  • Access to a 24/7 virtual GP and employee assistance programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts with a wide range of retailers


If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and making a difference in your community, we would love to hear from you.



Please apply through our careers page, submitting your application form, CV, and employment history.