Customer Service Coordinator

3 days ago


Newbury, West Berkshire, United Kingdom Ultimate Banking Full time

Are you passionate about delivering exceptional customer service? Do you have a knack for effective communication and a desire to learn? We are seeking a skilled Customer Service Administrator to join our team at Ultimate Banking.

Job Description:

  • Provide top-notch support to our members via email, phone, online portal, text messaging service, and live chat.
  • Set up nominated accounts for both online and branch customers.
  • Establish new accounts for our online customers and send verification codes for access.

Key Responsibilities:

  • Manage customer queries regarding their branch and online accounts.
  • Coordinate with team members to ensure seamless service delivery.

Requirements:

  • Experience in customer-facing roles.
  • Excellent written and verbal communication skills.

Benefits:

  • A competitive salary of £25,000 per annum.
  • Ongoing training and development opportunities.
  • Regular volunteer days to give back to the community.


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