Customer Service Representative

1 day ago


Newbury, West Berkshire, United Kingdom First Rail Full time
Job Description

GWR is the proud custodian of Brunel's railway, a prestigious network in the world. With some of the newest trains in the country and exciting plans to extend our services, we're transforming the way people think about train travel.

We empower our team of over 6,000 people from diverse backgrounds to deliver an exceptional customer experience. Together, we'll revalue rail as a special way to travel – relaxing, fast, efficient, friendly, and fun.

About the Role

This Station Assistant role is based in Newbury but requires visits to other stations around the Kennet and Thames Valley. You'll be part of a team delivering a wide range of services to customers, including ticket sales, information, and assistance.

Main Responsibilities:

  • Deliver a high level of service to customers
  • Assist in the day-to-day operation of automatic ticket barriers
  • Ensure customer security and respond to enquiries
  • Inspect and issue tickets
  • Address customer needs during service disruptions
  • Maintain the professional appearance of the gateline area

Required Skills and Qualifications:

  • Excellent front-line customer service skills
  • A self-starter with a can-do attitude
  • Confident decision-making
  • Calm yet directive in crisis situations
  • Able to work to strict procedures

Benefits:

  • Ongoing development opportunities


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