Customer Service Representative

13 hours ago


Newbury, West Berkshire, United Kingdom The Progress Group Full time
Customer Care Opportunity

We are seeking a skilled and friendly customer service representative to join our team as an apprentice customer care specialist. As a key member of our support team, you will provide exceptional service and support to our customers with all enquiries relating to our services.

Key Responsibilities:
  • Offer a high-quality customer experience to our expanding customer portfolio.
  • Provide first-line customer support for our online learning platform Click, including support with forgotten passwords, course information, system advice, new customer setups, trouble shooting, and logging technical queries.
  • Deliver excellent customer service for new and existing customers via email, phone, and virtually.
Requirements:
  • Ideally, GCSE's above grade C to include English and ICT.
  • Understand existing customers' challenges and build solutions to help overcome them.
  • Live the Flourish brand values and the Progress Group values.
  • Effective time management for planning, delivery, and assessment.
About the Role:

This is an exciting opportunity for someone looking to start their career in customer service. You will receive comprehensive training and support to develop your skills and knowledge. We are committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status.

The salary for this role is approximately £22,000 - £25,000 per annum, depending on location and experience.



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