Customer Service Representative

22 hours ago


Newbury, West Berkshire, United Kingdom First Rail Full time
Join us at GWR: As a Customer Service Representative - Kennet and Thames Valley, you'll be an integral part of our stations team, dedicated to delivering exceptional customer experiences. With a focus on quality, safety, and customer satisfaction, you'll play a vital role in shaping the future of train travel. If you're passionate about delivering outstanding service, working collaboratively, and continually improving your skills, we encourage you to apply.

About the Role: In this exciting opportunity, you'll have the chance to develop your skills and expertise while contributing to the success of our business. Your responsibilities will include delivering high-level customer service, assisting with day-to-day operations, and ensuring customer security. As a key member of our team, you'll work collaboratively with colleagues to achieve shared goals and objectives.

What We Offer: As a valued member of the GWR team, you'll enjoy a range of benefits, including ongoing development opportunities, a defined benefit pension scheme, free rail travel across the GWR network, company-sponsored healthcare plan, discounted shopping and gym membership, and an employee assistance programme. We prioritize diversity, equity, and inclusion, celebrating differences and promoting a culture of respect and understanding.

Estimated Salary: £22,500 per annum (dependent on experience), plus benefits and bonuses. This salary reflects the demands of the role, the location, and the required qualifications and skills.

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