Team Lead, Customer Experience Specialist
1 day ago
At Wickes, we strive to deliver exceptional customer experiences, and as a Team Lead, you will play a pivotal role in driving this mission forward.
Job SummaryWe are seeking an experienced and results-driven Team Lead to join our team. As a key member of our leadership team, you will be responsible for inspiring and guiding your colleagues to provide outstanding customer service, ensuring that every customer interaction is a positive one.
Key Responsibilities- Lead by example, demonstrating a passion for delivering exceptional customer experiences
- Develop and implement strategies to enhance customer engagement and satisfaction
- Collaborate with cross-functional teams to ensure seamless execution of business objectives
- Mentor and coach team members to achieve their full potential
To succeed in this role, you will need:
- A proven track record of success in customer-facing leadership roles
- Excellent communication and interpersonal skills
- Able to work effectively in a fast-paced environment
- Demonstrated ability to inspire and motivate others
In return for your hard work and dedication, we offer a competitive salary package, including:
- Salary from £25,680.00
- Up to 7.5% annual bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave, including 8 days of bank holidays
We also provide a range of additional benefits, including:
- 20% colleague discount
- Save-as-you-earn scheme
- Cashback health scheme
- Cycle to work
- Lifetime assurance
- Peppy
- Aviva Digital GP
- Financial Education & loans
- Discount platform, including savings and cash back at numerous retailers
- Savings on gym membership
We value diversity and inclusion and aim to create a workplace where everyone feels welcome and supported.
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