Team Lead, Customer Experience Specialist

1 day ago


Newbury, West Berkshire, United Kingdom Wickes Full time
About Us

At Wickes, we strive to deliver exceptional customer experiences, and as a Team Lead, you will play a pivotal role in driving this mission forward.

Job Summary

We are seeking an experienced and results-driven Team Lead to join our team. As a key member of our leadership team, you will be responsible for inspiring and guiding your colleagues to provide outstanding customer service, ensuring that every customer interaction is a positive one.

Key Responsibilities
  • Lead by example, demonstrating a passion for delivering exceptional customer experiences
  • Develop and implement strategies to enhance customer engagement and satisfaction
  • Collaborate with cross-functional teams to ensure seamless execution of business objectives
  • Mentor and coach team members to achieve their full potential
Requirements

To succeed in this role, you will need:

  • A proven track record of success in customer-facing leadership roles
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Demonstrated ability to inspire and motivate others
What We Offer

In return for your hard work and dedication, we offer a competitive salary package, including:

  • Salary from £25,680.00
  • Up to 7.5% annual bonus
  • Up to 10% employer pension contribution
  • Up to 35 days of annual leave, including 8 days of bank holidays

We also provide a range of additional benefits, including:

  • 20% colleague discount
  • Save-as-you-earn scheme
  • Cashback health scheme
  • Cycle to work
  • Lifetime assurance
  • Peppy
  • Aviva Digital GP
  • Financial Education & loans
  • Discount platform, including savings and cash back at numerous retailers
  • Savings on gym membership

We value diversity and inclusion and aim to create a workplace where everyone feels welcome and supported.



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