Sales Support Specialist Team Lead

3 weeks ago


Newbury, West Berkshire, United Kingdom Vodafone Full time
Job Title: Sales Support Specialist Team Lead

We are seeking a highly skilled Sales Support Specialist Team Lead to join our Vodafone Business UK team. As a key member of our team, you will be responsible for leading a team to support end users by driving the adoption of sales support tools, systems, and processes.

Key Responsibilities:
  • Drive the team to support business objectives and KPIs.
  • Manage portfolio SLA achievement.
  • Provide a monthly suite of information and insight for stakeholders.
  • Create and maintain department processes and procedures.
  • Support request escalation management.
  • Ensure account allocations are swiftly and accurately assigned.
Requirements:
  • Good analytical skills with ability to interrogate and analyse data.
  • Strong stakeholder communication and decision-making skills.
  • Competency with Excel.
  • Positive attitude with an energy for team development.
  • Team playing and networking ability.
  • Experience in CRM systems (ideally Salesforce).
  • Self-starter with ability to prioritise own workload and team workload.
What We Offer:

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.

We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.



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