Sales Support Team Lead
3 weeks ago
At Vodafone UK, we're seeking a highly skilled Sales Support Team Lead to join our Business Operations team. As a key member of our team, you'll be responsible for leading a team to support end-users, primarily Sales & Commercial, by driving the adoption of sales support tools, systems, and processes.
Key Responsibilities:- Drive the team to support business objectives and KPIs.
- Portfolio SLA achievement.
- Provide a monthly suite of information and insight for stakeholders to be reviewed and analysed in session, with a plan to remove any negative factors.
- Create and maintain department processes and procedures to support training and education to the sales and wider community and to identify methods for better ways of working.
- Support request escalation management.
- Ensure account allocations are swiftly and accurately assigned and in alignment with all billing and CRM systems for management flow and reporting.
- Good analytical skills, with ability to interrogate and analyse data.
- Strong stakeholder communication and decision-making skills – ability to balance conflicting interests.
- Competency with Excel.
- Positive attitude with an energy for team development.
- Team playing and networking ability.
- Experience in CRM systems (ideally Salesforce).
- Self-starter, prioritising own workload and team workload.
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability, and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
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