Business Analyst

4 weeks ago


Newbury, West Berkshire, United Kingdom eGain Corporation Full time
Customer Experience Analyst

eGain Corporation's top-rated AI Knowledge Hub relies on skilled analysts to deliver trusted answers to customers, agents, and field staff. As a key member of our team, you will play a crucial role in improving customer experience and reducing the cost of service for Fortune 500 clients.

Key Responsibilities
  • Analyze client journey data to identify trends and areas for improvement.
  • Aggregate data to understand customer behavior and preferences.
  • Develop insights to inform business decisions and drive customer experience optimization.

By joining our team, you will have the opportunity to work with cutting-edge AI technology and make a meaningful impact on customer experience.



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