Service Department Head

3 weeks ago


Hanley Swan, Worcestershire, United Kingdom Jago Consultants Full time

Job Summary:

Jago Consultants is seeking an experienced Service Department Head to oversee the daily operations of our service department. As a key member of our team, you will be responsible for ensuring the highest levels of performance from our service team.

Key Responsibilities:

  1. Team Supervision: Supervise and develop the skills of our service team members to achieve exceptional results.
  2. Operational Efficiency: Ensure that our collection and delivery drivers operate efficiently, meeting customer and workshop expectations.
  3. Repair Order Management: Oversee the processing of repair orders, ensuring they are completed on schedule and to the highest standards.
  4. Quality Control: Monitor and improve the quality of sub-contracted repairs.

Requirements:

To be successful in this role, you will have experience in an aftersales role within the motor trade, with a proven track record of supervisory experience in an After Sales environment. You will be a natural leader, able to motivate and develop your team to achieve exceptional results.



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