Customer Service Representative

2 weeks ago


Hanley Child, Worcestershire, United Kingdom BET365 Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team in Spain. As a key member of our European Responsible Gambling Support team, you will play a vital role in providing exceptional support to our customers who may be at risk of, or experiencing, harms associated with gambling.

Key Responsibilities
  • Provide support to customers who demonstrate signs of problematic gambling, ensuring they receive the best possible service while adhering to our Responsible Gambling policies and procedures.
  • Communicate effectively with customers in Spanish, using internal tools to assist and take ownership of customer enquiries.
  • Liaise with internal departments to ensure seamless communication and escalation of queries where necessary.
  • Promote safer gambling practices and awareness of policies, procedures, and licensing requirements.
  • Apply self-exclusions to customers' accounts and deal with responsible gambling queries and complaints.
Requirements
  • Exceptional listening skills and ability to communicate effectively in Spanish.
  • Good communication skills in English.
  • Motivation to put the customer first and effective problem-solving skills.
  • Passion for adhering to policies and procedures, with a willingness to learn and develop.
  • Ability to multi-task, with strong attention to detail and confident decision-making skills.
What We Offer

We offer a competitive salary, generous bonus scheme, long service recognition, and a wide range of other benefits. The starting salary for this position is competitive, increasing to £28,330 per annum upon successful completion of training.

Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.



  • Hanley Child, Worcestershire, United Kingdom EE Full time

    About the RoleWe are seeking a skilled and customer-focused individual to join our Home Connections Team in Stoke-on-Trent. As a Customer Service Representative, you will be responsible for guiding new customers through the process of getting their products and services connected, addressing any initial queries, and providing exceptional support.Key...


  • Hanley Child, Worcestershire, United Kingdom EE Full time

    About the RoleWe are seeking a skilled and customer-focused individual to join our Home Connections Team in Stoke-on-Trent. As a Customer Service Representative, you will be responsible for guiding new customers through the process of getting their products and services connected, addressing any initial queries, and providing exceptional support.Key...


  • Hanley Child, Worcestershire, United Kingdom EE Full time

    Unlock Your Potential in a Customer-Focused RoleLocation: Stoke-on-TrentHourly Rate: £12.96Part-time OpportunityAre you a problem-solver with a passion for technology? Do you enjoy helping others and building relationships? We're looking for a skilled Customer Service Representative to join our Home Connections Team in Stoke.As a key member of our team,...


  • Hanley Child, Worcestershire, United Kingdom EE Full time

    Unlock Your Potential in a Customer-Focused RoleLocation: Stoke-on-TrentHourly Rate: £12.96Part-time OpportunityAre you a problem-solver with a passion for technology? Do you enjoy helping others and building relationships? We're looking for a skilled Customer Service Representative to join our Home Connections Team in Stoke.As a key member of our team,...


  • Hanley Child, Worcestershire, United Kingdom EE Full time

    Unlock Your Potential with EEWe're looking for a talented individual to join our Home Connections Team in Stoke-on-Trent. As a Customer Service Advisor, you'll play a vital role in guiding our customers through the process of getting their products and services connected.Key Responsibilities:Provide exceptional customer service over the phone, addressing...


  • Hanley Child, Worcestershire, United Kingdom EE Full time

    Unlock Your Potential with EEWe're looking for a talented individual to join our Home Connections Team in Stoke-on-Trent. As a Customer Service Advisor, you'll play a vital role in guiding our customers through the process of getting their products and services connected.Key Responsibilities:Provide exceptional customer service over the phone, addressing...


  • Hanley Child, Worcestershire, United Kingdom BET365 Full time

    {"heading": "Job Description", "subheading": "Responsible Gambling Support Advisor", "paragraph1": "As a key member of our European team, you will play a vital role in supporting customers who may be at risk of, or experiencing, harms associated with gambling. Your primary responsibility will be to interact with customers in Greek, providing them with the...


  • Hanley Child, Worcestershire, United Kingdom Machine Mart Full time

    About The RoleYou will be joining a dynamic team of sales professionals at Machine Mart, the UK's leading specialist retailer of workshop power tools and equipment. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key Responsibilities:Providing expert advice and guidance...


  • Hanley Child, Worcestershire, United Kingdom Machine Mart Full time

    About The RoleYou will be joining a dynamic team of sales professionals at Machine Mart, the UK's leading specialist retailer of workshop power tools and equipment. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key Responsibilities:Providing expert advice and guidance...

  • Service Advisor

    1 week ago


    Hanley Child, Worcestershire, United Kingdom Jago Consultants Full time

    {"h1": "Service Advisor Position at Jago Consultants", "p": "We are seeking an experienced Service Advisor to join our team at Jago Consultants. Our client, a main car dealership, prides itself on delivering exceptional customer care. As a Service Advisor, you will be responsible for ensuring the highest standard of courtesy and professionalism when...

  • Service Advisor

    1 week ago


    Hanley Child, Worcestershire, United Kingdom Jago Consultants Full time

    {"h1": "Service Advisor Position at Jago Consultants", "p": "We are seeking an experienced Service Advisor to join our team at Jago Consultants. Our client, a main car dealership, prides itself on delivering exceptional customer care. As a Service Advisor, you will be responsible for ensuring the highest standard of courtesy and professionalism when...

  • Service Advisor

    3 days ago


    Hanley Child, Worcestershire, United Kingdom Jago Consultants Full time

    Service Advisor Job DescriptionWe are seeking an experienced Service Advisor to join our team at Jago Consultants. As a Service Advisor, you will play a crucial role in ensuring the highest standard of customer care and professionalism when interacting with customers and members of the public.Key Responsibilities:Provide accurate and transparent information...

  • Service Advisor

    3 days ago


    Hanley Child, Worcestershire, United Kingdom Jago Consultants Full time

    Service Advisor Job DescriptionWe are seeking an experienced Service Advisor to join our team at Jago Consultants. As a Service Advisor, you will play a crucial role in ensuring the highest standard of customer care and professionalism when interacting with customers and members of the public.Key Responsibilities:Provide accurate and transparent information...


  • Hanley Child, Worcestershire, United Kingdom Machine Mart Full time

    About The RoleYou'll be joining a dynamic team of sales professionals at Machine Mart, a leading specialist retailer of workshop power tools and equipment. As a key member of our team, you'll be committed to delivering exceptional customer experiences and exceeding sales targets.Key Responsibilities:Providing expert advice and guidance to customers on our...


  • Hanley Child, Worcestershire, United Kingdom Machine Mart Full time

    About The RoleYou'll be joining a dynamic team of sales professionals at Machine Mart, a leading specialist retailer of workshop power tools and equipment. As a key member of our team, you'll be committed to delivering exceptional customer experiences and exceeding sales targets.Key Responsibilities:Providing expert advice and guidance to customers on our...

  • Service Advisor

    3 weeks ago


    Hanley Child, Worcestershire, United Kingdom Jago Consultants Full time

    We are currently working with a leading automotive dealership who are looking to recruit an experienced Service Advisor to join their growing team. Our client prides itself on delivering a consistently high standard of customer care at all times.

  • Service Advisor

    3 weeks ago


    Hanley Child, Worcestershire, United Kingdom Jago Consultants Full time

    We are currently working with a leading automotive dealership who are looking to recruit an experienced Service Advisor to join their growing team. Our client prides itself on delivering a consistently high standard of customer care at all times.


  • Hanley Child, Worcestershire, United Kingdom phs Group Full time

    About The RoleAs a Field Service Engineer with phs Group, you will play a crucial role in ensuring the smooth operation of our recycling equipment. Your primary responsibility will be to service and maintain our equipment on a reactive and scheduled basis, working towards achieving your own targets as well as customer Service Level Agreements (SLAs).Key...


  • Hanley Child, Worcestershire, United Kingdom phs Group Full time

    About The RoleAs a Field Service Engineer with phs Group, you will play a crucial role in ensuring the smooth operation of our recycling equipment. Your primary responsibility will be to service and maintain our equipment on a reactive and scheduled basis, working towards achieving your own targets as well as customer Service Level Agreements (SLAs).Key...


  • Hanley Child, Worcestershire, United Kingdom First Recruitment Group - IT Full time

    About the RoleWe are seeking a highly motivated and results-driven Fibre Broadband Sales Consultant to join our Field-Based Sales team at First Recruitment Group - IT. As a Fibre Broadband Sales Consultant, you will play a key role in helping us achieve our ambitious customer acquisition targets for the region.Key ResponsibilitiesBuild and maintain strong...