Client Support Administrator

5 months ago


Hanley, United Kingdom Xpert Recruitment Solutions Ltd Full time

We have a fantastic new opportunity for an experienced office based Customer Service Advisor to work from our head office in Stoke. This is a great opportunity to join a team that will help you thrive and grow within an office environment.

The role is working Saturday and Sunday 8.00am until 5.00pm, there may be an option to also work Fridays. Once training is completed you will be able to work from home with occasional requirement to work in the office. Please note this is not an IT support role. Salary 23,500 increasing to £24,000 after probation, **the salary is pro rota to the part time hours.**

As a business we are one of UKs Leading Commercial Lettings Agencies and we would love to hear from Customer Service Advisors that have worked in Facilities Management or any service roles that coordinates service delivery

**Duties to include**:

- Maintaining & Coordinating suppliers
- General office administration duties as required
- Processing customer requests in line with SLAs
- Communicating with internal and external departments regarding repairs and spares
- Contacting customers or other departments within the company if any issues arise
- Making sure requests are completed with a reasonable time frame
- Ensure time frames are adhered to in relation to service level agreements
- To promote good relationships with contractors/suppler contacts and site personnel and project a positive image of the company

This list is just a snippet of what the role entails.

**Skills & Desirables**:

- Customer Service experience Office or Call Centre Required
- Commitment to providing outstanding customer service
- Excellent communication skills, both written and verbal
- Knowledge of relevant software packages (word, Excel, Powerpoint) - training will be provided on in-house packages
- Attention to detail, can-do attitude and willingness to go the extra mile
- Ability to co-operate with the team to assist customers and colleagues
- Retail knowledge also preferred
- Exceptional Administration experience.

**All successful applicants will undertake employment reference checks**

**Job Types**: Part-time, Permanent

**Salary**: From £23,500.00 per year

Expected hours: 16 per week

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme
- Work from home

Schedule:

- Weekend availability
- Weekends only

**Experience**:

- Administration: 2 years (preferred)
- Call Centre: 2 years (preferred)

Work Location: In person


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