Customer Service Apprentice

7 months ago

Old Swan, United Kingdom Specsavers Full time

**Customer Service Apprenticeship**
**Location: Old Swan**
**Working hours: 37.5 hours including weekend working**
**Salary: £8 an hour, £15,600 per year**
**Perks: Specsavers perks, bonus scheme, birthday off and free parking**

At Specsavers, we’re always looking to the future
- which is where people like you come in.

Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.

This is a dual role where you will be required to work between the Office, carrying out Admin duties and the Call Centre and will primarily require you to assist in the operation of the store to achieve sales targets and the delivery of excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries.

At Specsavers, we’re always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

**Another way of learning**:
Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged** Level 2 Customer Service Practitioner**.

**Why choose an Apprenticeship?**
- Earn a salary **(paid monthly)**:

- Gain valuable work experience in a full-time role
- Receive comprehensive and structured training, supported by a qualified assessor
- Deliver high-quality service in an innovative retail environment
- Become part of a team working towards a common goal
- Be entitled to paid holidays

And that’s just the start. With a highly respected and award-winning business behind you - one that invests in its people - there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come

**Who is this Apprenticeship for?**
- Recent school/college leavers OR those looking for a new challenge
- Individuals who have lived in the EU for 3 years or more, with the right to work in the UK

We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator because that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.

It’s essential you **haven’t** worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

**What does the role involve?**
- Efficiently answer all telephone calls to the store
- Respond positively to customer enquiries and direct them to the appropriate department.
- Respond positively to and resolve customer complaints.
- Customers receive advice about when we can provide them with an appointment closest to their requested time.
- Customers receive a positive and friendly approach to excite them about their planned visit.
- Customers are advised of the current promotions and any relevant contact lens or product information.
- Customers details are requested in an empathetic manner.
- Customers are advised their hearing aids/glasses are ready or delayed as appropriate.
- Customers receive a reminder call / text.
- Customer details are recorded accurately.

**What’s next?**

Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below.

Before applying, please check that you are able to travel to the store location on a daily basis. If you have any questions, please speak to a member of the Recruitment Administration & Support Service Team on** 01566 771888 **.

  • Apprentice Team Member

    6 months ago

    Old Trafford, United Kingdom EG Group Full time

    **Role**: Apprentice Team Member **Location**: Old Trafford, M50 3AH **Hourly Wage**: £10.50 above 18 | £7.05 aged 17 | £6.50 aged 16 **Working Week**: Minimum of 20 hours per week **Programme Type**: Apprenticeship **Programme Name**: Level 2 - Hospitality Team Member We are looking for friendly and dedicated Apprentice Team Members who can provide...

  • Part Time Trainee Team Leader

    7 months ago

    Old Swan, United Kingdom Subway Full time

    **We have an exciting opportunity for a Part Time Trainee Shift Supervisor / Team Leader to join our Subway Franchise at our Old Greyhound Pub location on East Prescot Road.** Subway is expanding in the UK. opening stores just around the corner from you, we are looking for people that are as passionate about customers and love food! As a **Supervisor /...

  • Trainee Optical Retailer

    7 months ago

    Old Swan, United Kingdom Specsavers Full time

    **Trainee Optical Retailer** **Store name: Old Swan** **Working hours: Full time - 37.5 hours - weekend working is essential** **Salary: £10.62 an hour** **Perks: Specsavers perks, bonus scheme, birthday off and free parking!** **Full Training provided** Have you ever considered a career in optics, are you passionate about retail and offering the best...

  • Trainee Optical Retailer

    7 months ago

    Old Swan, United Kingdom Specsavers Full time

    **Trainee Optical Retailer** **Store name: Old Swan** **Working hours: Full time - 37.5 hours - weekend working is essential** **Salary: £10.62 an hour** **Perks: Specsavers perks, bonus scheme and free parking!** **Full Training provided** Have you ever considered a career in optics, are you passionate about retail and offering the best customer...

  • Team Leader

    7 months ago

    Old Swan, United Kingdom Tesco Full time

    About the role **CAFE TEAM LEADER** Being a Team Leader in our Cafes is all about creating a rewarding work environment by given the opportunity to make a difference in someone’s day, every day. **Never a late night**, you can finally have a career in hospitality with the work-life balance you were looking for! Because our business is growing, we can...

  • Parts / Procurement Administrator

    1 month ago

    Old Swan, United Kingdom CV-Library Full time

    The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Gas Call, part of The Sureserve Group, are a market leading heating and hot water specialist, with an excellent reputation for successful delivery and a growing client base. We are looking for...

  • Optical Assistant

    2 days ago

    Old Swan, United Kingdom Specsavers Full time

    **Experienced Optical Assistant** **Location: Old Swan** **Salary: depending on experience - plus a monthly bonus** **Working hours: Either Saturday or Sunday** **Perks: Specsavers perks and discount on glasses!** **Experience level: Previous Optical experience is essential for this role** Join our team as an Optical Assistant, and you’ll discover...

  • Optical Assistant

    1 day ago

    Old Swan, United Kingdom Specsavers Full time

    **Experienced Optical Assistant** **Location: Old Swan** **Salary: Dependant on experience** **Working hours: Weekend working is essential. Full time** **Experience level: Previous Optical experience is essential for this role** Join our team as an Optical Assistant, and you’ll discover why at Specsavers, we pride ourselves on providing the foundation...

  • Optical Assistant

    7 months ago

    Old Swan, United Kingdom Specsavers Full time

    **Optical Assistant** **Store name: Old Swan** **Working hours: Full time - 37.5 hours - weekend working is essential** **Perks: Specsavers perks, bonus scheme and free parking!** **Experience level: Previous Optical experience is essential for this role** Join our team as an Optical Assistant, and you’ll discover why at Specsavers, we pride ourselves on...

  • Optical Assistant

    7 months ago

    Old Swan, United Kingdom Specsavers Full time

    **Optical Assistant** **Store name: Old Swan** **Working hours: Full time - 37.5 hours - weekend working is essential** **Perks: Specsavers perks, bonus scheme, birthday off and free parking!** **Experience level: Previous Optical experience is essential for this role** Join our team as an Optical Assistant, and you’ll discover why at Specsavers, we pride...

  • Customer Service Administrator

    7 months ago

    Old Trafford, United Kingdom PropCall Full time

    **Company Overview**: PropCall are a specialist call handling service for the property management industry. We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf 24/7. **Overview**: Reporting to the Customer Service Co-Ordinator, the Customer Service Administrator is responsible...

  • Customer Service Advisor

    3 weeks ago

    Old Harlow, United Kingdom CV-Library Full time

    Customer Service Advisor £25K - £28K Reporting To: Sales Office Manager Company Overview For over two decades, the company has been a leading expert in sustainable food packaging, providing an extensive range of high-quality and innovative food, coffee, vending and water packaging solutions. Our commitment to excellence extends beyond delivering...

  • Customer Service Ambassador

    1 month ago

    Old Trafford, United Kingdom Arnold Clark. Full time

    About Arnold ClarkWe are a leading UK retailer of new and used vehicles, with a rich history dating back to 1954.Job Title: Customer Service ExecutiveAbout the RoleWe are currently looking for Customer Service Executives to join our team at our Vauxhall branch in Manchester. As a key member of our sales team, you will be responsible for delivering an...

  • Senior Business Development Manager

    2 months ago

    Old Swan, United Kingdom CV-Library Full time

    Senior Business Development Manager Location: Home based with regular travel around assigned area and to Liverpool office Salary: £60k - £70k The Business Development Manager will work closely with Senior Management of Gray Healthcare (GHC) and in line with the organisations Business Development Strategy. Actively seeking opportunities to develop...

  • Customer Service Representative

    2 months ago

    Old Windsor, United Kingdom CV-Library Full time

    Our well known client is looking for a Customer Service Representative to proactively manage accounts and deliver the best possible customer service, ensuring customer satisfaction within a supply chain and import/export environment using SAP as an integrated software. KEY RESPONSIBILITIES: To manage the order handling end to end process for...

  • Customer Service Representative

    7 months ago

    Old Colwyn, United Kingdom MAXIMUS Full time

    Introduction: **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability...

  • Customer Service Representative

    4 weeks ago

    Old Colwyn, United Kingdom Asda Stores Ltd Full time

    **About Us**Asda Stores Ltd is a leading retail company with a wide range of stores across the UK. We offer a dynamic and supportive work environment, where our colleagues can grow and develop their skills.**Job Summary**We are currently seeking a Customer Service Representative to join our team in Old Colwyn. The successful candidate will be responsible for...

  • Customer Service Professional

    1 day ago

    Old Town, Edinburgh, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Professional. As a key member of our Retentions department, you will be responsible for supporting our customers who are coming to the end of their current policy and want to discuss their renewal with us.Your Key Responsibilities:Actively...

  • Assistant Restaurant General Manager

    2 months ago

    Old Swan, United Kingdom KFC UK Full time

    At KFC, everyone gets a seat at our table. We feed our people’s potential – to be their best selves, make a difference and have fun. Join us, and together, we can be part of something truly extraordinary.   Bringing it to the role:  Our Assistant Restaurant General Managers (ARGM) bring a wealth of experience from diverse sectors, including...

  • Sales Assistant

    7 months ago

    Old Swan, United Kingdom Savers Health and Beauty Full time

    **Role Purpose**: Are you keen to join an expanding business with opportunities to develop your career and who love you as you are? Savers are recruiting for a Sales Assistant who has a positive can-do attitude, loves selling fantastic products and enjoys working as part of a team. It is a great experience working in a fast-paced and fun environment that...