Customer Service Representative

3 months ago

Old Colwyn, United Kingdom MAXIMUS Full time

Introduction:
**Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Summary:
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.

Mon & Friday - 8 hours per day - 16 hours per week.

Essential Job Duties:

- Fully manage each day’s appointment sessions
- Carry out reminder calls to customers for appointments
- Monitor session progress and backfill appointments where necessary
- Identify additional support with other sites where necessary in management of the appointment session
- Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression
- Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
- Arrange travel for customers who require assistance in getting to their appointment
- Provide a professional outstanding service to customers in line with CHDA vision and values
- Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines
- Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
- Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
- Work closely with the Team Performance lead to ensure the sessions run smoothly and to time
- Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
- Co-ordinate incoming and outgoing post, ensuring **All** files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
- Carry out stop and searches for any missing customer files
- Update records accurately using in house computer system
- Provide cover at other sites on occasion
- General administrative duties
- Daily test of Solo Protect device, designed to protect employees
- Regularly test of panic alarms designed, to protect employees
- Regular WIP checks (Fortnightly)
- Maintain and order stationary, including keeping all reception leaflets and information up to date
- Prepare and distribute confidential customer documentation securely across different teams within CHDA
- Arrange and set up additional equipment for Health Care Practitioners

Education and Experience Requirements:
**Qualifications & Experience**
- Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
- IT literate, with good Microsoft Office skills
- Experience in dealing with both internal and external stakeholders (preferred not essential)
- Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems

**Individual Competencies**
- Demonstrable experience in an administrative or customer service position
- Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
- Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
- Able to demonstrate prioritisation skills when multi-tasking
- Ability to deliver work to set targets and specified standards
- Self motivated: Ability to work unsupervised and use own initiative
- Ability to remain calm in difficult situations
- A positive enthusiastic approach to solving problems
- Proven ability to make logical and solid decisions
- Flexible and adaptable to meet the needs of the business and our customers

  • Sales and Customer Service Representative

    6 days ago

    Old Street, Greater London, United Kingdom Titan Worldwide Full time

    Titan Worldwide, a leading direct marketing agency, is seeking a skilled sales representative to join our team. As a sales and customer service representative, you will play a crucial role in driving results and forging meaningful connections with our clients and customers.Key Responsibilities:Represent Titan Worldwide as a brand ambassador for our...

  • Customer Service Representative

    6 days ago

    Colwyn Bay, Conwy, United Kingdom Sonova Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Centre Agent in our Llandudno office. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    7 days ago

    Colwyn Bay, Conwy, United Kingdom Sonova Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Centre Agent in our Llandudno office. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Old Street, Greater London, United Kingdom East of England Coop Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the growth and evolution of our business.Key ResponsibilitiesProvide excellent customer service, ensuring a...

  • Customer Service Representative

    7 days ago

    Old Town, Edinburgh, United Kingdom Arnold Clark. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Click & Collect Product Genius. As a key member of our sales team, you will play a vital role in delivering an exceptional customer experience and ensuring that our customers are completely satisfied with their purchase.Key ResponsibilitiesComplete the...

  • Customer Service Representative

    7 days ago

    Old Town, Edinburgh, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre, you will be responsible for delivering exceptional customer experiences and ensuring that our customers are satisfied with their policy renewals.Key ResponsibilitiesProvide accurate and timely...

  • Customer Service Representative

    7 days ago

    Old Heath Road, United Kingdom East of England Coop Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the growth and evolution of our business.Key ResponsibilitiesProvide excellent customer service, ensuring a...

  • Customer Service Representative

    7 days ago

    Old Heath Road, United Kingdom East of England Coop Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the growth and evolution of our business.Key ResponsibilitiesProvide excellent customer service, ensuring a...

  • Sales Representative

    6 hours ago

    Old Town, Edinburgh, United Kingdom SLS Recruitment Full time

    Job OverviewSLS Recruitment is seeking a highly motivated and enthusiastic individual to join our team as a Sales Representative. As a Sales Representative, you will be responsible for representing our clients in a fun and lively environment, providing exceptional customer service and sales support.Key Responsibilities:Provide outstanding customer service...

  • Sales Representative

    4 hours ago

    Old Town, Edinburgh, United Kingdom SLS Recruitment Full time

    Job OverviewSLS Recruitment is seeking a highly motivated and enthusiastic individual to join our team as a Sales Representative. As a Sales Representative, you will be responsible for representing our clients in a fun and lively environment, providing exceptional customer service and sales support.Key Responsibilities:Provide outstanding customer service...

  • Electronics Systems Design Engineer

    3 days ago

    Old Catton, United Kingdom Service Service Full time

    Job Description**Job Title:** Electronics Systems Design Engineer**Job Summary:** We are seeking a highly skilled Electronics Systems Design Engineer to join our team at Service Service. As a key member of our engineering team, you will be responsible for designing and developing cutting-edge electronic systems that meet the needs of our customers.Key...

  • Electronics Systems Design Engineer

    4 days ago

    Old Catton, United Kingdom Service Service Full time

    Job Description**Job Title:** Electronics Systems Design Engineer**Job Summary:** We are seeking a highly skilled Electronics Systems Design Engineer to join our team at Service Service. As a key member of our engineering team, you will be responsible for designing and developing cutting-edge electronic systems that meet the needs of our customers.Key...

  • Service Colleague

    2 months ago

    Old Colwyn, United Kingdom Asda Stores Ltd Full time

    Job Title Service Colleague Location Old Colwyn Employment Type Part time Contract Type Permanent Hours per Week 20 Salary Competitive salary Category Retail Hourly Colleagues, Sales Staff Closing Date 29 July 2024Service Colleague Our operation runs 24 hours per day, 7 days per week and with that...

  • Retail Customer Service Representative

    3 months ago

    Colwyn Bay, United Kingdom William Hill Full time

    **Location** COLWYN BAY, CONWY, STATION ROAD, LL29 8BU **Salary** £10.50 per hour raising to £10.90 per hour on successful completion of probation period. **Hours** 35 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and...

  • Sales and customer service assistant

    2 weeks ago

    Old Street, United Kingdom Titan Worldwide Full time

    Titan Worldwide, a multi-award winning & industry-leading direct marketing agency specialising in customer acquisitions. Since 2018 we have represented some of the UK's largest organisations, Through face-to-face solutions, particularly in residential sales. Over the years, we've successfully run campaigns for over 30 recognised organisations and our...

  • Sales and customer service assistant

    2 weeks ago

    Old Street, United Kingdom Titan Worldwide Full time

    Titan Worldwide, a multi-award winning & industry-leading direct marketing agency specialising in customer acquisitions. Since 2018 we have represented some of the UK's largest organisations, Through face-to-face solutions, particularly in residential sales. Over the years, we've successfully run campaigns for over 30 recognised organisations and our client...

  • Sales Representative

    3 months ago

    Colwyn Bay, United Kingdom GO2 People Full time

    **Are you a successful salesperson looking to put your skills to use and earn some extra cash? This is a great opportunity for you to put your skills to use and put your own sales plan together.** **Go2 people are looking for a Field Sales Representative** **with proven field sales experience. The purpose of the role is for you to put a sales plan together...

  • Customer Service Assistant

    2 weeks ago

    Old Street, United Kingdom East of England Coop Full time

    Customer Service AssistantCome and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to...

  • Customer Service Advisor

    3 months ago

    Colwyn Bay, United Kingdom Slaters Vauxhall Full time

    **About us** **Here at Slaters we are a family run business with one goal - to make sure our customers receive the best possible experience. We provide manufacturer training courses which keep colleagues up to date with all of the latest progress within the motor trade. We are supportive with our colleagues and develop individuals who show a desire to...

  • Sales Representative

    3 months ago

    Old Street, United Kingdom Ginger Promotions Ltd Full time

    Are you at a crossroads after completing your studies? Perhaps it's time for a career change, and you're looking to explore new horizons? We're on the hunt for driven and ambitious individuals to join our dynamic team in the heart of Central London. If you thrive on competition and possess a winning mindset, this opportunity is tailor-made for you! We are...