Customer Service Representative

7 days ago


Old Town, Edinburgh, United Kingdom Hastings Direct Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre, you will be responsible for delivering exceptional customer experiences and ensuring that our customers are satisfied with their policy renewals.

Key Responsibilities
  • Provide accurate and timely information to customers regarding their policy renewals
  • Handle customer inquiries and concerns in a professional and courteous manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance skills and knowledge
What We Offer
  • A competitive salary and bonus structure
  • A comprehensive benefits package, including hybrid working arrangements
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
Working Hours

We offer flexible working hours to accommodate your lifestyle, with a minimum of 19.5 hours per week. You will be required to work 7 hours every Saturday and a minimum of 4 hours on Monday, Friday, or Sunday.



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