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Claims Resolution Specialist

2 months ago

Old Town, Edinburgh, United Kingdom Hastings Direct Full time
Job Summary

We are seeking a highly skilled Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible outcome in the event of a claim.

Key Responsibilities
  • Manage a portfolio of policyholder's write-off claims through to settlement.
  • Communicate with customers through verbal and written means to discuss their options following a vehicle being deemed a write-off.
  • Negotiate the valuation of vehicles and provide customers with the right information to ensure a seamless customer journey.
  • Validate claims and policies to ensure accuracy and completeness.
  • Maintain accurate record-keeping, reserves, and a proactive diary system to ensure timely case reviews.
  • Achieve departmental and business targets by providing excellent customer service and meeting key performance indicators.
Requirements
  • Outstanding customer service skills with excellent verbal and written communication skills.
  • Strong active listening skills to understand customer needs and concerns.
  • Proactive approach to work with the ability to prioritize workload and manage multiple tasks.
  • Natural ability to lead conversations and handle objections.
  • High attention to detail to ensure accuracy and completeness in all aspects of the job.
What We Offer
  • An attractive salary based on experience with regular pay reviews.
  • A flexible and hybrid working approach to suit your needs.
  • A competitive bonus scheme based on individual and business performance.
  • A range of benefits and wellbeing resources to support your physical, financial, and mental wellbeing.