Dispute Resolution Specialist

4 days ago


Enfield Town, Greater London, United Kingdom Sanctuary Personnel Ltd Full time
Job Title: Dispute Resolution Officer

Sanctuary Personnel Ltd is seeking a highly skilled and compassionate Dispute Resolution Officer to join their team in Enfield. This is a full-time position, and we are offering a competitive salary of £18.76 PAYE and £23.22 per hour.

About the Role:

The Dispute Resolution Officer will play a vital role in ensuring that every resident living in an Enfield Council Home has access to a single point of contact to guide, support, coach, and empower them to identify their inner strength and discover new pathways of progression and resolution of the issues impacting their lives.

The successful candidate will be responsible for providing short to medium term solutions, and in some complex cases, engagement may be long term. The resident can be assured that the Dispute Resolution Officer role does not end until the solution is resolved.

Key Responsibilities:
  • Provide guidance and support to residents facing challenges in their lives.
  • Identify and develop solutions to resolve conflicts and disputes.
  • Work closely with residents, colleagues, and other stakeholders to achieve positive outcomes.
  • Maintain accurate records and reports of interactions and progress.
Requirements:
  • GCSEs A-C or equivalent, including at least English and Maths.
  • 2+ years of experience working in a similar role.
  • Clean UK driving license with the ability to commute to and from work independently.
  • 35 hours per week.


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