Later Living Officer

3 days ago


Enfield Town, Greater London, United Kingdom Brackenberry Full time

Job Summary:

We are seeking a skilled and experienced Housing Officer to join our team at Brackenberry Ltd. As a Later Living Officer, you will be responsible for delivering high-quality services to residents in Later Living schemes and specialist housing.

Key Responsibilities:

  • Work flexibly to provide effective out-of-hours emergency cover and maintain a clear understanding of the objectives, direction, and development of the service area.
  • Contribute to the development of a customer-focused culture within the service, committed to ensuring value for money and providing a high standard of customer service, health, and safety.
  • Provide tenancy management services, supporting residents to comply with their tenancy, ensure support plans are met, and consult with residents, members, and senior officers regarding support, tenancy sustainment, and housing management issues.
  • Manage complex casework, including safeguarding, domestic abuse, mental health, support for the elderly, hoarding, property condition, mediation, and dispute resolution, anti-social behavior, alcohol and substance misuse, and troubled families.

Requirements:

  • Ability to converse at ease with customers and provide advice in accurate spoken English is essential.
  • Experience of delivering customer-facing multi-landlord tenure-blind tenancy management and complex casework management.
  • Experience of delivering property management functions and knowledge of underlying health and safety and residents' safety regulations and other regulatory principles.

Important Notes:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.
  • This role requires an enhanced DBS.


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