Parking Adjudication Officer
2 days ago
Job Summary:
CRA GROUP LIMITED is seeking a highly skilled Adjudication Officer to join our team in the Parking Services department. As an Adjudication Officer, you will play a crucial role in providing administrative and clerical support for the decriminalised Enforcement Process of Penalty Charge Notices issued to both stationary and moving vehicles.
Key Responsibilities:
- Provide specialist and procedural advice to customers, resolving disputes and complaints through investigation and mediation.
- Maintain up-to-date knowledge of IT packages and systems used within the service, ensuring effective operation and data input/live loading.
- Develop, implement, and maintain secure, effective, and quality systems and procedures to ensure service delivery meets customer needs.
- Prepare and present information on behalf of the service, including management and statistical information for audit purposes.
- Organise and attend regular team and service meetings, contributing ideas and recommendations for improvements and changes in existing procedures, policies, and processes.
- Monitor and procure goods and services within the eMarketplace, resolving associated queries and liaising with Corporate Procurement as needed.
- Manage, organise, and monitor a personal caseload to ensure targets are met within a personal, local, and national context.
- Respond quickly and effectively to changing work demands and deadlines within a multidisciplinary context.
Requirements:
- Experience of using the 3sixty parking system is essential.
- Proven word processing and keyboard skills, with experience in administrative/clerical work, preferably dealing with enquiries and complaints from the public.
- Experience of procedures and knowledge relating to the processing of Penalty Charge Notices in line with legislation is desirable.
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Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Summary:The CRA GROUP LIMITED is seeking a highly skilled Adjudication Officer to join our team in the Parking Services department. As an Adjudication Officer, you will play a crucial role in the decriminalised Enforcement Process of Penalty Charge Notices issued to both stationary and moving vehicles.Key Responsibilities:Provide administrative and...
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Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob DescriptionJob Summary:The CRA GROUP LIMITED is seeking a highly skilled Adjudication Officer to join our team in the Parking Services department. As an Adjudication Officer, you will play a crucial role in the decriminalised Enforcement Process of Penalty Charge Notices issued to both stationary and moving vehicles.Key Responsibilities:Provide...
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