Parking Adjudication Officer

4 days ago


Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Summary

CRA GROUP LIMITED is seeking a highly skilled Adjudication Officer to join our team in the Parking Services department. As an Adjudication Officer, you will play a crucial role in providing administrative and clerical support for the decriminalised Enforcement Process of Penalty Charge Notices issued to both stationary and moving vehicles.

Key Responsibilities
  • Provide administrative and clerical support for the decriminalised Enforcement Process of Penalty Charge Notices.
  • Respond to customer inquiries and provide technical advice and guidance both written and verbal.
  • Process applications to the County Court and deal with bailiff enquiries.
  • Develop and maintain secure, effective, and quality systems and procedures to ensure service delivery meets customer needs.
  • Prepare and present information on behalf of the service, including management and statistical information for audit purposes.
  • Organise and attend regular team and service meetings, contribute ideas, and make recommendations for improvements and changes in existing procedures, policies, and processes.
  • Monitor and procure goods and services within the eMarket place as required by the service area and within the Council's financial regulations.
  • Manage, organise, and monitor a personal caseload to ensure targets are met within a personal, local, and national context.
Requirements
  • Experience of using the 3sixty parking system is essential.
  • Proven word processing and keyboard skills, together with experience in administrative/clerical work, preferably dealing with enquiries and complaints from the public.
  • Experience of procedures and knowledge relating to the processing of Penalty Charge Notices in line with legislation is desirable.
Additional Information

This role is suitable for remote working.



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