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    2 months ago

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    2 weeks ago

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Adjudication Officer

2 months ago

Enfield Town, Greater London, United Kingdom Enfield Council Full time
About the Role

We are seeking a highly skilled and experienced Adjudication Officer to join our team at Enfield Council. As an Adjudication Officer, you will play a crucial role in delivering an effective, efficient, and customer-focused service in compliance with Corporate Policies and legislative requirements.

Key Responsibilities
  • Deliver High-Quality Service: Provide technical and administrative support to the team, offering technical advice and guidance while maintaining a high standard of customer service.
  • Resolve Disputes and Complaints: Investigate and mediate disputes and complaints, ensuring a fair and impartial outcome.
  • Manage IT Systems: Maintain and operate IT systems, ensuring accurate data input and retrieval according to Council procedures.
  • Implement Quality Systems: Uphold secure quality systems and procedures to meet customer needs, registering applications and administering fees and charges.
  • Prepare Reports: Prepare and present information for audit purposes and various reports, engaging with internal and external parties for procedural advice and action.
  • Contribute to Team Meetings: Participate in team and service meetings, recommending process improvements and maintaining accurate records of confidential meetings.
  • Manage Caseload: Manage and monitor personal caseload to meet targets and deadlines, responding effectively to changing work demands.
  • Support Health and Safety: Support health and safety checks and audits, ensuring public areas are safe and welcoming.
Requirements
  • Legislative Knowledge: Possess specific knowledge of legislation and skills relating to compliance, performance, and advice.
  • Administrative Skills: Have proven word processing and keyboard skills, with experience in administrative and clerical work, preferably dealing with public enquiries and complaints.
  • Teamwork: Be capable of working as part of a team and contributing to process improvements.
  • Technical Skills: Experience and knowledge in the processing of Penalty Charge Notices in line with legislation is desirable, and familiarity with the 3sixty parking system is essential.