Parking Adjudication Officer

1 month ago


Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time
Parking Adjudication Officer Job Summary

CRA GROUP LIMITED is seeking a highly skilled and experienced Parking Adjudication Officer to join our team. As a key member of our Parking Services department, you will be responsible for providing administrative and clerical support for the decriminalised Enforcement Process of Penalty Charge Notices issued to both stationary and moving vehicles.

Key Responsibilities:
  • Provide specialist and procedural advice to customers, resolving disputes and complaints through investigation and mediation.
  • Maintain up-to-date knowledge of IT packages and systems used within the service, ensuring effective operation and data input.
  • Develop, implement, and maintain secure, effective, and quality systems and procedures to ensure service delivery meets customer needs.
  • Register applications to the Council for the service area, checking for validity and ensuring appropriate fees and charges are administered.
  • Prepare and present information on behalf of the service, including management and statistical information for audit purposes.
  • Contact other internal and external parties as required, seeking and providing specialist procedural advice relevant to the service area.
  • Organise and attend regular team and service meetings, contributing ideas and making recommendations for improvements and changes in existing procedures, policies, and processes.
Requirements:
  • Experience of using the 3sixty parking system is essential.
  • Proven word processing and keyboard skills, together with experience in administrative/clerical work, preferably dealing with enquiries and complaints from the public.
  • Experience of procedures and knowledge relating to the processing of Penalty Charge Notices in line with legislation is desirable.
Additional Information:

Suitable for remote working.



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  • Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Parking Adjudication Officer Job DescriptionWe are seeking a highly skilled and experienced Parking Adjudication Officer to join our team at CRA GROUP LIMITED. As a key member of our Parking Services team, you will be responsible for providing administrative and clerical support for the decriminalised Enforcement Process of Penalty Charge Notices issued to...


  • Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Parking Adjudication Officer Job SummaryWe are seeking a highly organized and detail-oriented Parking Adjudication Officer to join our team at CRA GROUP LIMITED. As a key member of our Parking Services department, you will be responsible for providing administrative and clerical support for the decriminalized Enforcement Process of Penalty Charge Notices...


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