Parking Adjudication Officer

4 weeks ago


Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

CRA GROUP LIMITED is seeking a skilled Adjudication Officer to provide administrative and clerical support for the decriminalised Enforcement Process of Penalty Charge Notices issued to both stationary and moving vehicles.

The successful candidate will be responsible for providing specialist and procedural advice, identifying any difficulties visitors/service users may have in making an enquiry or receiving information, and resolving disputes and complaints as they occur through investigation and mediation.

Key Responsibilities:

  • Understand and be responsive to the needs of the customer, offering technical advice and guidance both written and verbal.
  • Provide specialist and procedural advice, identifying any difficulties visitors/service users may have in making an enquiry or receiving information.
  • Maintain up-to-date knowledge to ensure effective operation of IT packages and systems used within the service.
  • Develop, implement, and maintain secure, effective, quality systems and procedures to ensure service delivery meets customer needs.
  • Prepare and present information on behalf of the service, including management and statistical information for audit purposes.

Requirements:

  • Experience of using the 3sixty parking system is essential.
  • Proven word processing and keyboard skills, together with experience in administrative/clerical work, preferably dealing with enquiries and complaints from the public.
  • Experience of procedures and knowledge relating to the processing of Penalty Charge Notices in line with legislation is desirable.

Additional Information:

Suitable for remote working.



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