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    3 weeks ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

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    2 months ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryCRA GROUP LIMITED is seeking a highly skilled Adjudication Officer to join our team in the Parking Services department. As an Adjudication Officer, you will play a crucial role in providing administrative and clerical support for the decriminalised Enforcement Process of Penalty Charge Notices issued to both stationary and moving vehicles.Key...

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    2 months ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryCRA GROUP LIMITED is seeking a highly skilled Adjudication Officer to join our team in the Parking Services department. As an Adjudication Officer, you will play a crucial role in providing administrative and clerical support for the decriminalised Enforcement Process of Penalty Charge Notices issued to both stationary and moving vehicles.Key...

  • Parking Adjudication Officer

    2 weeks ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:CRA GROUP LIMITED is seeking a skilled Adjudication Officer to provide administrative and clerical support for the decriminalised Enforcement Process of Penalty Charge Notices issued to both stationary and moving vehicles.The successful candidate will be responsible for providing specialist and procedural advice, identifying any difficulties...

Parking Adjudication Officer

2 months ago

Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

The CRA GROUP LIMITED is seeking a highly skilled Adjudication Officer to join our team in the Parking Services department. As an Adjudication Officer, you will play a critical role in the decriminalised Enforcement Process of Penalty Charge Notices issued to both stationary and moving vehicles.

Key Responsibilities:

  • Provide administrative and clerical support for the decriminalised Enforcement Process, including the provision of correspondence relating to the issue of Penalty Charge Notices.
  • Process appeals to London Tribunal Environment and Traffic Adjudicators, and handle applications to the County Court.
  • Deal with bailiff enquiries and provide specialist and procedural advice to customers.
  • Maintain up-to-date knowledge of IT packages and systems used within the service, and be responsible for data input, collation, and retrieval of Council-wide IT-based information.
  • Develop and implement secure, effective quality systems and procedures to ensure service delivery meets customer needs.
  • Register applications to the Council for the service area, checking for validity and ensuring appropriate fees and charges are administered.
  • Prepare and present information on behalf of the service, including management and statistical information for audit purposes.
  • Contact internal and external parties as required, including interrogation of external databases, and provide specialist procedural advice relevant to the service area.
  • Organise and attend regular team and service meetings, contribute ideas for improvements, and actively contribute to service centre plan reviews.
  • Attend meetings, take minutes, and produce accurate written records within agreed timescales.
  • Work as part of a project team to deliver and complete work projects, supporting different work streams.
  • Monitor and procure goods and services within the E-market place, and resolve associated queries.
  • Manage, organise, and monitor a personal caseload to ensure targets are met within a personal, local, and national context.
  • Respond quickly and effectively to changing work demands and deadlines within a multi-disciplined context.
  • Assist managers in carrying out Health and Safety checks/audits, and be responsible for ensuring public meeting areas are maintained as a safe and welcoming environment.

Essential Requirements:

  • Experience of using the 3sixty parking system is essential.
  • Proven word processing and keyboard skills, together with experience in administrative/clerical work, preferably dealing with enquiries and complaints from the public.
  • Experience of procedures and knowledge relating to the processing of Penalty Charge Notices in line with legislation is desirable.