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Adjudication Officer

2 months ago

Enfield Town, Greater London, United Kingdom Enfield Council Full time
About the Role

We are seeking a highly organized and detail-focused individual to join our Adjudication Section as an Adjudication Officer. As a key member of our team, you will play a crucial role in delivering an effective and customer-focused service in compliance with corporate policies and legislative requirements.

Key Responsibilities
  • Provide administrative and clerical support for the decriminalized enforcement process of Penalty Charge Notices (PCNs).
  • Manage correspondence related to PCNs, appeals to London Tribunal Environment and Traffic Adjudicators, County Court applications, and bailiff inquiries.
  • Offer technical advice and guidance to customers, resolving disputes and complaints through investigation and mediation.
  • Maintain up-to-date knowledge of IT systems used within the service and ensure accurate data management.
  • Prepare and present information, including reports for management, committees, and external partners.
  • Support various work streams and projects to ensure successful completion.
  • Monitor and procure goods and services in compliance with financial regulations.
  • Conduct Health and Safety checks and ensure a safe working environment.
  • Liaise regularly with internal departments and external bodies to verify information and resolve queries related to PCNs.
Requirements
  • Proven word processing and keyboard skills.
  • Experience in administrative and clerical work, ideally in environments involving public inquiries and complaints.
  • Ability to navigate busy work settings, meet deadlines flexibly, and operate as part of a team.
  • Experience with the 3sixty parking system and knowledge of procedures related to Penalty Charge Notices in line with legislation are highly desirable.