Adjudication Officer

1 day ago


Enfield Town, Greater London, United Kingdom Enfield Council Full time
About the Role

We are seeking a highly skilled and experienced Adjudication Officer to join our team at Enfield Council. As a key member of our team, you will be responsible for delivering an effective, efficient, and customer-focused service in compliance with Corporate Policies and legislative requirements.

Key Responsibilities
  • Deliver High-Quality Service: Provide technical and administrative support to the team, offering technical advice and guidance while maintaining a high standard of customer service.
  • Resolve Disputes and Complaints: Investigate and mediate disputes and complaints, ensuring a fair and efficient resolution.
  • Manage IT Systems: Maintain and operate IT systems, ensuring accurate data input and retrieval according to Council procedures.
  • Implement Quality Systems: Uphold secure quality systems and procedures to meet customer needs.
  • Process Applications: Register applications, ensuring validity and administering fees and charges.
  • Prepare Reports: Prepare and present information for audit purposes and various reports.
  • Engage with Stakeholders: Engage with internal and external parties for procedural advice and action.
  • Contribute to Team Meetings: Contribute to team and service meetings, recommending process improvements.
  • Maintain Confidential Records: Maintain accurate records of confidential meetings.
  • Support Project Delivery: Assist in project delivery and completion, supporting different work streams.
  • Manage Caseload: Manage and monitor personal caseload to meet targets and deadlines.
  • Respond to Changing Demands: Respond effectively to changing work demands.
  • Support Health and Safety: Support health and safety checks and audits, ensuring public areas are safe and welcoming.
About You

We are looking for a highly skilled and experienced individual who possesses specific knowledge of legislation and skills relating to compliance, performance, and advice. You should have proven word processing and keyboard skills, as well as experience in administrative and clerical work, preferably dealing with public enquiries and complaints. Familiarity with the 3sixty parking system is essential.

You should be able to work in a busy environment, meet deadlines, and work as part of a team. Experience and knowledge in the processing of Penalty Charge Notices in line with legislation is desirable.



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