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Customer Service Representative

2 months ago


Old Heath Road, United Kingdom East of England Coop Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the growth and evolution of our business.

Key Responsibilities
  • Provide excellent customer service, ensuring a positive experience for all customers
  • Support store operations, including receiving, merchandising, and maintaining a clean and organized store environment
  • Work collaboratively with colleagues to achieve sales targets and drive business growth
  • Participate in visual merchandising and store displays to create an engaging and attractive shopping experience
  • Process transactions accurately and efficiently, handling customer payments and returns
  • Contribute to a positive and inclusive store culture, promoting a culture of respect and empathy
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Basic numeracy and literacy skills
  • Ability to lift and move stock as required
  • Flexibility to work a variety of shifts, including weekends and holidays
What We Offer
  • Competitive hourly rate
  • 20% discount in our food stores and other discounts across our family of businesses
  • 22 days holiday (plus bank holiday entitlement) which increases with service
  • 5% employer pension contribution
  • Death in service benefit
  • Access to our colleague communications app, The Loop
  • Enhanced* family leave and pay arrangements
  • Opportunities to grow, with award-winning training and apprenticeship programmes
  • Great deals and discounts across 100's of high street and online retailers
  • Financial wellbeing support, including Wagestream

*Enhanced on statutory terms, subject to service criteria.