Customer Service Representative

2 weeks ago

Haywards Heath, West Sussex, United Kingdom Card Factory Full time

Job Overview

Location: Haywards Heath

Available Working Hours: 6

Key Responsibilities

At Card Factory, we take pride in celebrating our customers' special moments and are seeking a Customer Service Representative to join our dynamic team.

The environment is energetic, our expectations are high, and we embrace it. Our stores can become quite bustling, so you must be adept at managing numerous customers, busy checkout lines, and juggling various tasks. However, you will enjoy the experience and discover why a bit of enthusiasm is essential to thrive in our setting.

  • Deliver outstanding customer service consistently to assist each customer in commemorating their life's milestones.
  • Handle all transactions courteously, efficiently, and accurately while promoting additional products at the register.
  • Ensure proper pricing and presentation of stock and merchandise.
  • Collaborate with the team to receive and unpack deliveries.
  • Assist with inventory counts, which may involve working outside regular store hours.

Previous retail experience is not mandatory to start your journey with Card Factory. We prioritize personality and a genuine passion for customer service above all.

We aim to support a healthy work/life balance, so if you have specific availability, please indicate it in your application.

Ideal Candidate Profile

Are we the right fit for you?

At Card Factory, we are dedicated professionals, and we take pride in our work. The pace is brisk, our standards are elevated, and we are proud of it. We strive to meet the needs of our valued customers while understanding the importance of work-life balance, offering flexible arrangements where possible.

Are you the right fit for us?

This position requires someone who enjoys being active, can multitask effectively, and is open to change. Above all, you should be customer-oriented and bring your best self to the team.

Benefits Overview

About Card Factory

Card Factory is the UK's premier specialist retailer of greeting cards, decorations, and gifts, boasting over one thousand locations across the UK and Ireland. Our ambitious 5-year business strategy, launched in 2020, includes our vision of evolving into a true Omni-channel retailer, with significant investments in our workforce to create numerous opportunities in a fast-paced environment.

In return, we provide a comprehensive range of benefits to support your physical, mental, and financial well-being.

Benefits Include

  • 25% discount for Card Factory colleagues in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support, including Financial Education Tools and Salary Advance options.
  • Seasonal incentive programs.
  • Retail Management Apprenticeship Programs with local providers, including access to a virtual internal learning network.
  • Discounted mobile phone contracts.
  • Discounts at hundreds of UK retailers.
  • Employee Assistance Programme offering tools for mental, physical, and financial well-being.
  • Enhanced family leave policies.

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