Customer Service Representative
2 weeks ago
£23,000 - £25,000, Haywards Heath - office based, Mon - Fri 9am - 5:30pm, 20 days + Bank holiday, Pension, Parking, Health Insurance, Staff Discount
The Role
We are seeking an experienced Customer Experience Coordinator to join our dynamic team. As a key member of our customer service team, you will be responsible for providing an exceptional customer experience by liaising directly with customers, processing orders, and managing queries.
- Manage inbound customer calls and email enquiries in a timely and efficient manner.
- Provide customers with a personal post-purchase experience and manage expectations of the delivery process.
- Resolve customer complaints in an effective, timely, and empathetic manner.
- Process orders using our order management system, including post-purchase amendments, cancellations, replacements, and refunds.
- Upsell our products to customers using your passion for the brand and product.
- Assist with international orders and customer applications for finance.
Requirements
The successful Customer Experience Coordinator will have solid experience in a retail or customer service environment. You will be tech-savvy and comfortable using Excel and CRM systems. You will be passionate about providing outstanding customer service with the ability to manage difficult situations quickly, empathetically, and calmly.
Company Information
You will be joining a wonderful, luxury e-commerce brand specialising in beautiful homewares and interior products who have experienced fantastic growth in recent years. We have a small but dynamic and motivated team who thrive in our fast-paced environment.
Package
£22,000 - £25,000 per annum
Pension
Parking
Personal Development Programme
Able to accrue up to 24 Days Annual Leave
Generous 40% Discount
1x Day Per Year - Personal Charity Day
Health insurance (post probation)
We are an equal opportunities employer and welcome applications from all qualified candidates.
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