Customer Service Manager

1 day ago

Haywards Heath, West Sussex, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive an exceptional experience.

Key Responsibilities
  • Lead a team of customer service representatives to deliver excellent customer service and achieve sales targets.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage and maintain a high level of customer service standards across all areas of the store.
  • Collaborate with other departments to ensure seamless customer experience.
  • Monitor and analyze customer feedback to identify areas for improvement.
What You'll Need
  • Proven experience in a customer-facing role, preferably in a retail environment.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively with others to achieve business objectives.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, please apply now to join our team at Sainsbury's.

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