Customer Service Representative

2 months ago


Old Windsor, United Kingdom CV-Library Full time

Our well known client is looking for a Customer Service Representative to proactively manage accounts and deliver the best possible customer service, ensuring customer satisfaction within a supply chain and import/export environment using SAP as an integrated software.

KEY RESPONSIBILITIES:

To manage the order handling end to end process for customers, updating SAP system accordingly and disseminating information to relevant parties.
To liaise with the Sales Team and Head office on all matters regarding orders placed and answering queries.
Action all shipping advices for deliveries swiftly and accurately.
Make delivery bookings with relevant customers and monitor bookings made by Freight agents in line with customer requested delivery dates.
Updating cancellations and amendments. Adding booking details and shipment information.
Raising and distributing the sales invoices for FOB, CIF & DDP customers. Ensure all shipping documentation and sales invoices are filed appropriately.
Challenge the existing processes, recommending improvements, and implementing innovative improvements of operations processes, SAP system and tools that accelerate business impact.
Develop and monitor performance indicators.
Provide general administrative support to the team and the company as required.
Perform other similar duties when requested by the Supply Chain Manager or other managers.  
Ideally you will have at least two years of Customer Service experience in a distribution or similar environment preferable gained in a business with an import/export element. Knowledge of supply chain processes would be desirable. Good knowledge of SAP, Advanced Excel and experience in driving process improvement.
 
Experience Required:

In order to achieve the top salary for this role you must have the following experience:
Excellent communicator to all levels with a strong customer service attitude;

Organised with excellent attention to detail;
Able to work on own initiative and function as a team member helping and supporting colleagues as required;
Able to work in a pressurised environment where peaks of work occur with an ability to meet tight deadlines;
Proactive, quick and willing to learn;
Good knowledge of Microsoft Excel and SAP software system;
Ability to adapt to changing situations;
Target driven



  • Old Windsor, United Kingdom Trinity Resource Solutions Full time

    Our well known client is looking for a Customer Service Representative to proactively manage accounts and deliver the best possible customer service, ensuring customer satisfaction within a supply chain and import/export environment using SAP as an integrated software.KEY RESPONSIBILITIES:To manage the order handling end to end process for customers,...


  • Windsor, Windsor and Maidenhead, United Kingdom H&R Block Windsor Full time

    Job Title:Customer Service RepresentativeAbout the Role:H&R Block Windsor is seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our front-line support team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Provide...


  • Windsor, Windsor and Maidenhead, United Kingdom Taco Bell Full time

    Taco Bell is seeking a Customer Service Representative to provide exceptional customer service and drive sales through effective communication and product knowledge. In this role, you will be responsible for greeting customers warmly and providing assistance in a friendly manner.ResponsibilitiesGreet customers warmly and provide assistance in a friendly...


  • Windsor, Windsor and Maidenhead, United Kingdom McDonald's Full time

    About the JobWe are currently seeking a highly motivated and enthusiastic Customer Service Representative to join our team as a Crew Member - Part Time. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and ensuring that our guests have a positive dining experience.What You Will Do:Greet guests and...


  • Windsor, Windsor and Maidenhead, United Kingdom H&R Block Windsor Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to provide exceptional support in a fast-paced environment. The ideal candidate will possess excellent communication skills, be organized and efficient, and have the ability to multitask.Key ResponsibilitiesProvide accurate and timely information to clients and the...


  • Old Colwyn, United Kingdom Asda Stores Ltd Full time

    **About Us**Asda Stores Ltd is a leading retail company with a wide range of stores across the UK. We offer a dynamic and supportive work environment, where our colleagues can grow and develop their skills.**Job Summary**We are currently seeking a Customer Service Representative to join our team in Old Colwyn. The successful candidate will be responsible for...


  • Windsor, Windsor and Maidenhead, United Kingdom WOLVERINE WORLDWIDE INC Full time

    We are committed to creating a culture that represents our mission of empowerment, celebrating diversity, embodying inclusion, and creating an equitable business. As a Sales and Service Representative at Wolverine Worldwide Inc., you will have the opportunity to work in a fast-paced retail environment and develop your skills in sales, customer service, and...


  • Windsor, United Kingdom Page Personnel Full time

    Lively office with great progression opportunities **About Our Client**: **Customer Support Adviser B2B - FMCG/Retail sectors. **This client is a fast growing UK based FMCG company primarily operating in the Health and Beauty space. In the UK, based in central Berkshire, they are an ambitious business, currently about £50 million in turnover, with the...


  • Windsor, Windsor and Maidenhead, United Kingdom Profitero Full time

    Job DescriptionAs a Customer Support Specialist at Profitero, you will be responsible for ensuring excellent levels of service to our customers.Key responsibilities include:Engaging directly with customers to resolve their queries and issues.Collaborating with the Account Management, Insights, and Technology teams to ensure customer success.Project managing...


  • Windsor, United Kingdom LPN GROUP LTD Full time

    Whether you are new to sales or have experience, our office based in Slough is open to applicants with all different ranges of sales experience. This entry-level sales role will allow you to work with some of the biggest and most recognisable brands in the UK while raising brand awareness and revenue on their behalf. As mentioned before, no experience is...


  • Windsor, Windsor and Maidenhead, United Kingdom Starbucks Windsor Full time

    At Starbucks, we're committed to delivering exceptional customer experiences. As a Barista, you'll play a vital role in creating a welcoming and inclusive environment for our customers.Key ResponsibilitiesProvide outstanding customer service by listening actively, responding promptly, and exceeding customer expectations.Maintain a clean and organized...


  • Windsor, Windsor and Maidenhead, United Kingdom Eastway Toyota Full time

    Job Overview: Eastway Toyota seeks a skilled Receptionist to manage switchboard operations and provide exceptional customer service. This full-time role involves handling incoming calls, directing inquiries, and maintaining an organized reception area.Responsibilities:Efficiently handle phone calls and direct inquiries to relevant departmentsWelcome...


  • Windsor, United Kingdom William Hill Full time

    **Location** 236, Dedworth Road, Windsor, England, SL4 4JR **Contract type** Full-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 35 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our...


  • Windsor, Windsor and Maidenhead, United Kingdom Walmart Supercentre Windsor Full time

    Job OverviewAs an OMNI Customer Fulfillment Associate at Walmart Supercentre Windsor, you will play a vital role in ensuring customer satisfaction and loyalty by efficiently picking and assembling online orders. This exciting opportunity requires attention to detail, quality standards, and adherence to safety and food hygiene regulations.Key...


  • Windsor, Windsor and Maidenhead, United Kingdom Global Excel Management Full time

    Customer Service Role OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Global Excel Management. This exciting opportunity will have you working in the Accounts Receivable department, assisting clients with their travel-related medical and non-medical emergencies.In this key role, you will provide exceptional...


  • Windsor, Windsor and Maidenhead, United Kingdom Baskin Robbins Full time

    Baskin Robbins Team MemberWe are seeking a dynamic and customer-focused individual to join our team in Windsor, Connecticut.Key Responsibilities:Provide exceptional guest service to create a positive dining experienceMaintain a clean and safe work environmentWork effectively in a fast-paced environmentMeet sales targets and increase revenue growthWhat We...


  • Old Colwyn, United Kingdom MAXIMUS Full time

    Introduction: **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability...


  • Windsor, Windsor and Maidenhead, United Kingdom Bank of Montreal Full time

    About the RoleWe are seeking a Financial Services Representative to join our team. As a key member of our banking operations, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide personalized banking services to customers, including transactional support and advice on financial...


  • Windsor, United Kingdom World Duty Free Group Full time

    Customer Assistant - Customer Service Advisor Location - Windsor - Glorious Britain Pay - competitive hourly rate plus excellent benefits Contract - 18 hours per week, permanent, part time Working pattern - 3 out of 7 between the hours of 0800-1800 **Customer Service advisors** have a very exciting role to play in our stores, building rapport with our...


  • Windsor, Windsor and Maidenhead, United Kingdom WOLVERINE WORLDWIDE INC Full time

    Job Title: Customer AssistantWe are a leading global marketer of branded footwear, apparel, and accessories. Our continued success is driven by our ability to empower consumers every step of the way.Achieve sales targets and performance metrics in a fast-paced retail environment.Maintain store standards, including visual merchandising, stock replenishment,...