Customer Service Advisor
6 months ago
**About us**
**Here at Slaters we are a family run business with one goal - to make sure our customers receive the best possible experience. We provide manufacturer training courses which keep colleagues up to date with all of the latest progress within the motor trade. We are supportive with our colleagues and develop individuals who show a desire to progress.**
Customer Service Representative & Warranty Processor / Or Trainee
We need someone to join our team and help us to offer the best customer service possible at all times.
**Duties**:
- Communicate effectively at all levels with a customer centric attitude
- Administration duties including creation of Job cards and associated paperwork
- Utilise phone etiquette skills to follow up on customer visits
- Advise customers and keep them informed on every step of their journey with us
- Analyze customer needs and recommend appropriate solutions
- Perform accurate data entry and maintain customer records. Process warranty claims
**Skills**:
- Excellent communication skills to effectively interact with customers
- Strong phone etiquette to provide a positive customer experience
- Ability to explain and show empathy during customer interactions
- Bilingual abilities are a plus (Welsh / English)
- Ability to direct customers to providing details of sometimes complex issues
- Accurate data entry skills for maintaining customer records
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Holidays
- Overtime
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Colwyn Bay: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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