Customer Service Professional
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Professional. As a key member of our Retentions department, you will be responsible for supporting our customers who are coming to the end of their current policy and want to discuss their renewal with us.
Your Key Responsibilities:
- Actively listen to customer queries and work with them to fact-find and understand any changes to their policy details and circumstances.
- Utilize your training and our systems to offer customers the most suitable products and price for their upcoming insurance needs.
- Talk confidently with purpose about our products, giving accurate information first time and ensuring customers understand everything about their policy, quotation and services.
What We Offer:
- A comprehensive training program with industry experts and friendly coaches guiding you throughout your career with Hastings.
- The opportunity to work in a hybrid way, with flexibility to balance office and remote work.
- A competitive salary of £24,500, plus benefits and the potential for further salary progression.
- A chance to develop your skills and knowledge in a dynamic and supportive environment.
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