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Greek Customer Service Representative

2 months ago


Hanley, United Kingdom BET365 Full time

Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Greek Customer Service Representative. As a Responsible Gambling Support Advisor, you will play a critical role in providing exceptional customer service to our Greek-speaking customers while promoting responsible gambling practices.

Main Responsibilities

  • Provide support to customers who demonstrate signs of problematic gambling, ensuring they receive the best possible service while adhering to our Responsible Gambling policies and procedures.
  • Communicate effectively with customers in Greek, using internal tools to assist and take ownership of customer enquiries.
  • Liaise with internal departments to resolve customer queries and escalate issues where necessary.
  • Promote safer gambling practices and apply self-exclusions to customer accounts as required.
  • Deal with responsible gambling queries and complaints in a professional and timely manner.

Requirements

  • Exceptional listening skills and the ability to communicate effectively in Greek.
  • Fluent/Native verbal and written communication skills in Greek.
  • Good communication skills in English.
  • Motivation to put the customer first and a passion for adhering to policies and procedures.
  • Effective problem-solving skills and the ability to multi-task with strong attention to detail.
  • Confident decision-making skills to support our customers.

What We Offer

  • A competitive salary and generous bonus scheme.
  • A wide range of benefits, including long service recognition.
  • Opportunities for career development and growth within the company.