Customer Service Representative

2 months ago

Hanley, United Kingdom Adecco Full time
Job Description

Job Title: Switchboard Operator

Job Type: Temporary Ongoing

Hours: Full-time working hours

Shifts: 5 over 7 days, including some weekends

Shift Times: 6AM-2PM, 8:30AM-4:30PM, 9AM-5PM, 10AM-6PM, 1:30PM-9:30PM, 2PM-10PM

Hourly Rate: £11.44PH - £20.94PH

Key Responsibilities:
  • Answer incoming external and internal calls promptly and professionally, addressing patient, colleague and customer's inquiries and concerns
  • Provide accurate and relevant information regarding services, policies, and procedures
  • Document and update records in an organised manner
  • Maintain a positive and friendly rapport with customers, ensuring a high level of customer satisfaction
  • Collaborate with team members to resolve complex customer issues efficiently
Requirements:
  • Exceptional communication skills, both verbal and written
  • Good computer skills
  • Ability to multitask and navigate computer systems efficiently
  • Strong problem-solving skills and ability to think quickly on your feet
  • Excellent attention to detail and accuracy in documentation
  • Adaptable and open to learning new systems and technologies
  • Previous call centre experience is preferred but not required
Why Work with Our Client:
  • Join a welcoming and inclusive team that values collaboration and teamwork
  • Take part in comprehensive training programmes to enhance your skills and knowledge
  • Experience a fast-paced and lively work environment that keeps you engaged
  • Opportunity to make a difference and positively impact people's lives through public service

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