Customer Service Representative

2 weeks ago

Hanley, United Kingdom BET365 Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our Responsible Gambling Support team at BET365. As a key member of our team, you will play a vital role in providing exceptional support to customers who may be at risk of, or experiencing, harms associated with gambling.

Main Responsibilities
  • Provide empathetic and informed support to customers who demonstrate signs of problematic gambling.
  • Utilize internal tools to assist and take ownership of customer enquiries, ensuring timely and effective resolution.
  • Liaise with internal departments to ensure seamless communication and collaboration.
  • Elevate queries where necessary, ensuring that customer concerns are addressed promptly and professionally.
  • Promote safer gambling practices and raise awareness of policies, procedures, and licensing requirements.
  • Apply self-exclusions to customers' accounts, ensuring their safety and well-being.
  • Address responsible gambling queries and complaints in a fair and transparent manner.
Requirements
  • Exceptional listening skills, with the ability to empathize with customers.
  • Excellent communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Motivation to prioritize customer needs and provide exceptional support.
  • Effective problem-solving skills, with the ability to think critically and make informed decisions.
  • Passion for adhering to policies and procedures, with a strong commitment to customer safety and well-being.
  • Ability to multitask, with strong attention to detail and a focus on delivering high-quality results.
  • Confident decision-making skills, with the ability to support customers in a fair and transparent manner.
What We Offer
  • A competitive salary, with opportunities for growth and development.
  • A comprehensive training program, designed to equip you with the skills and knowledge required to excel in this role.
  • A supportive and collaborative work environment, with opportunities to work with a talented and dedicated team.
  • A range of benefits, including a generous bonus scheme and long service recognition.

  • Greek Customer Service Representative

    3 weeks ago

    Hanley, United Kingdom BET365 Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Greek Customer Service Representative. As a Responsible Gambling Support Advisor, you will play a critical role in providing exceptional customer service to our Greek-speaking customers while promoting responsible gambling practices.Main ResponsibilitiesProvide support...

  • Greek Customer Service Representative

    3 weeks ago

    Hanley, United Kingdom BET365 Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Greek Customer Service Representative. As a Responsible Gambling Support Advisor, you will play a critical role in providing exceptional customer service to our Greek-speaking customers while promoting responsible gambling practices.Main ResponsibilitiesProvide support...

  • Italian Customer Service Representative

    3 weeks ago

    Hanley, United Kingdom BET365 Full time

    Job Summary:We are seeking a highly skilled and motivated Italian Customer Service Representative to join our team at BET365. As a Responsible Gambling Support Specialist, you will play a critical role in providing exceptional customer service to our Italian-speaking customers while promoting responsible gambling practices.Main Responsibilities:Provide...

  • Spanish Customer Service Representative

    3 weeks ago

    Hanley, United Kingdom BET365 Full time

    About the Role:We are seeking a highly skilled and motivated Spanish Customer Service Representative to join our team at BET365. As a Responsible Gambling Support Advisor, you will play a critical role in providing exceptional customer service to our Spanish-speaking customers while promoting responsible gambling practices.Key Responsibilities:Provide...

  • Spanish Customer Service Representative

    3 weeks ago

    Hanley, United Kingdom BET365 Full time

    About the Role:We are seeking a highly skilled and motivated Spanish Customer Service Representative to join our team at BET365. As a Responsible Gambling Support Advisor, you will play a critical role in providing exceptional customer service to our Spanish-speaking customers while promoting responsible gambling practices.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Hanley Child, Worcestershire, United Kingdom EE Full time

    About the RoleWe are seeking a skilled and customer-focused individual to join our Home Connections Team in Stoke-on-Trent. As a Customer Service Representative, you will be responsible for guiding new customers through the process of getting their products and services connected, addressing any initial queries, and providing exceptional support.Key...

  • Customer Service Representative

    2 weeks ago

    Hanley Child, Worcestershire, United Kingdom EE Full time

    About the RoleWe are seeking a skilled and customer-focused individual to join our Home Connections Team in Stoke-on-Trent. As a Customer Service Representative, you will be responsible for guiding new customers through the process of getting their products and services connected, addressing any initial queries, and providing exceptional support.Key...

  • Customer Service Representative

    2 weeks ago

    Hanley Child, Worcestershire, United Kingdom EE Full time

    Unlock Your Potential in a Customer-Focused RoleLocation: Stoke-on-TrentHourly Rate: £12.96Part-time OpportunityAre you a problem-solver with a passion for technology? Do you enjoy helping others and building relationships? We're looking for a skilled Customer Service Representative to join our Home Connections Team in Stoke.As a key member of our team,...

  • Customer Service Representative

    2 weeks ago

    Hanley Child, Worcestershire, United Kingdom EE Full time

    Unlock Your Potential in a Customer-Focused RoleLocation: Stoke-on-TrentHourly Rate: £12.96Part-time OpportunityAre you a problem-solver with a passion for technology? Do you enjoy helping others and building relationships? We're looking for a skilled Customer Service Representative to join our Home Connections Team in Stoke.As a key member of our team,...

  • Customer Service Representative

    1 week ago

    Hanley, United Kingdom Brook Street Full time

    Customer Advisor RoleWe are seeking a Customer Advisor to join our team at a leading public sector client in Hanley, Stoke on Trent. This is a temporary role for 6 months, Monday to Friday, requiring support for the service line between 10.00am to 6.00pm, 37.00 hours a week.Key Responsibilities:Provide an accessible and inclusive service to service users,...

  • Customer Service Representative

    1 week ago

    Hanley, United Kingdom Brook Street Full time

    Customer Advisor RoleWe are seeking a Customer Advisor to join our team at a leading public sector client in Hanley, Stoke on Trent. This is a temporary role for 6 months, Monday to Friday, requiring support for the service line between 10.00am to 6.00pm, 37.00 hours a week.Key Responsibilities:Provide an accessible and inclusive service to service users,...

  • Customer Service Representative

    3 weeks ago

    Hanley, United Kingdom Uniting People Full time

    Job Summary:We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Uniting People. As a Customer Service Advisor, you will play a critical role in enhancing the customer experience and resolving outstanding debt issues.Key Responsibilities:Provide exceptional customer service to customers with outstanding debtWork closely...

  • Customer Service Representative

    3 weeks ago

    Hanley, United Kingdom Uniting People Full time

    Job Summary:We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Uniting People. As a Customer Service Advisor, you will play a critical role in enhancing the customer experience and resolving outstanding debt issues.Key Responsibilities:Provide exceptional customer service to customers with outstanding debtWork closely...

  • Customer Service Representative

    1 week ago

    Hanley, United Kingdom EE Full time

    Customer Service AdvisorAre you a problem-solver with a passion for technology? We're looking for a Customer Service Advisor to join our Home Connections Team in Stoke-on-Trent.About the RoleAs a Customer Service Advisor, you'll be the first point of contact for our customers when they join EE. You'll guide them through the process of getting their products...

  • Customer Service Representative

    1 week ago

    Hanley, United Kingdom EE Full time

    Customer Service AdvisorAre you a problem-solver with a passion for technology? We're looking for a Customer Service Advisor to join our Home Connections Team in Stoke-on-Trent.About the RoleAs a Customer Service Advisor, you'll be the first point of contact for our customers when they join EE. You'll guide them through the process of getting their products...

  • Customer Service Representative

    3 weeks ago

    Hanley, United Kingdom Adecco Full time

    Job DescriptionJob Title: Switchboard OperatorJob Type: Temporary OngoingHours: Full-time working hoursShifts: 5 over 7 days, including some weekendsShift Times: 6AM-2PM, 8:30AM-4:30PM, 9AM-5PM, 10AM-6PM, 1:30PM-9:30PM, 2PM-10PMHourly Rate: £11.44PH - £20.94PHKey Responsibilities:Answer incoming external and internal calls promptly and professionally,...

  • Customer Service Representative

    3 weeks ago

    Hanley, United Kingdom Adecco Full time

    Job DescriptionJob Title: Switchboard OperatorJob Type: Temporary OngoingHours: Full-time working hoursShifts: 5 over 7 days, including some weekendsShift Times: 6AM-2PM, 8:30AM-4:30PM, 9AM-5PM, 10AM-6PM, 1:30PM-9:30PM, 2PM-10PMHourly Rate: £11.44PH - £20.94PHKey Responsibilities:Answer incoming external and internal calls promptly and professionally,...

  • Customer Service Representative

    2 weeks ago

    Hanley Child, Worcestershire, United Kingdom BET365 Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team in Spain. As a key member of our European Responsible Gambling Support team, you will play a vital role in providing exceptional support to our customers who may be at risk of, or experiencing, harms associated with gambling.Key...

  • Customer Service Representative

    2 weeks ago

    Hanley Child, Worcestershire, United Kingdom BET365 Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team in Spain. As a key member of our European Responsible Gambling Support team, you will play a vital role in providing exceptional support to our customers who may be at risk of, or experiencing, harms associated with gambling.Key...

  • Customer Service Representative

    7 days ago

    Hanley Child, Worcestershire, United Kingdom EE Full time

    Unlock Your Potential with EEWe're looking for a talented individual to join our Home Connections Team in Stoke-on-Trent. As a Customer Service Advisor, you'll play a vital role in guiding our customers through the process of getting their products and services connected.Key Responsibilities:Provide exceptional customer service over the phone, addressing...